Freedom of Information Request – Ref: FOI 260
Thank you for your recent Freedom of Information request. Please find our response below.
• Number of Employees
As at 31st Aug 2022 – 4645 Headcount.
• Number of IT Staff
As at 31st August – 43 Headcount
• The name of your current IT Service Management Software and the company that supplies it
Cherwell
• Whether this is a Cloud / SaaS or On-Premise Solution
On Premise
• The number of licences and whether these are Named or Concurrent
42 Concurrent
• The length of your current contract for this Software / Service
3 years
• The contract expiry date, and whether you intend to change it
31st March 2023
• The Contract Review Date: approximate date of when the organisation is planning to review this contract..:
Currently
• The Annual cost of the contract
Sensitive
• The Total cost of the contract
Sensitive
• The person responsible for this Software / Service and their contact details name + email + direct phone number if possible.
Information can not be provided
• The lead person to contact about any future projects to review or replace this Software / Service, and their contact details name + email + direct phone number if possible.
Information can not be provided
If this solution is currently on Premise, please could you also provide the following information:
• Do you have a cloud migration strategy?
Yes
• If so, is there specific budget allocated to this?
No
• Would you be looking to move to a cloud service at the end of the current contract?
Yes