Trust HQ
Edward Jenner Court
1010 Pioneer Avenue
Brockworth
Gloucester
GL3 4AW
Tel: 0300 421 8100
E-mail: freedomofinformation@ghc.nhs.uk Website: www.ghc.nhs.uk
25th May 2022
Freedom of Information Request – Ref: FOI 092-2022
Thank you for your recent Freedom of Information request. Please find our response below.
Does your organisation currently use Robotic Process Automation RPA./Intelligent Automation technology?
If no:
• Are you intending on exploring the possible implementation of RPA technology in 22/23?
• Who would be the best point of contact within the organisation to discuss Robotic Process Automation with, and what are their contact details?
• Which EPR does your organisation use?
• Which PAS does your organisation use?
• Which patient communication appointment management tool. does your trust use? Yes
Access RiO & TPP SystmOne
Access RiO & TPP SystmOne
Access RiO & TPP SystmOne
If yes:
• Which RPA technology provider does your organisation currently use?
• Who is the project managing the RPA programme within your Trust, and what are their contact details?
• How many licenses are in place under your current contract? • What is the current annual spend with your supplier for RPA – split between licence costs and professional services?
• How many processes have you got live?
• What is the contract start date?
• What is the contract end date?
• Which EPR does your organisation use?
• Which PAS does your organisation use?
• Which patient communication appointment management tool. does your trust use? Should you have any queries in relation to our response in this letter, please do not hesitate to contact me. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to: –
– Head of Legal Services / Associate Director of Corporate Governance Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
GLOUCESTER GL3 4AW
——-
E-mail: —
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office ICO. for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely,
Freedom of Information Officer
On behalf of Gloucestershire Health & Care NHS Foundation Trust
FOI Request
I am writing a request for information to you under the FOI Act. Please may you respond to the below questions within the 20 working day window:
Does your organisation currently use Robotic Process Automation RPA./Intelligent Automation technology?
If no:
Are you intending on exploring the possible implementation of RPA technology in 22/23?
Who would be the best point of contact within the organisation to discuss Robotic Process Automation with, and what are their contact details?
Which EPR does your organisation use?
Which PAS does your organisation use?
Which patient communication appointment management tool. does your trust use? If yes:
Which RPA technology provider does your organisation currently use?
Who is the project managing the RPA programme within your Trust, and what are their contact details?
How many licenses are in place under your current contract? What is the current annual spend with your supplier for RPA – split between licence costs and professional services?
How many processes have you got live?
What is the contract start date?
What is the contract end date?
Which EPR does your organisation use?
Which PAS does your organisation use?
Which patient communication appointment management tool. does your trust use?