Trust HQ
Edward Jenner Court
1010 Pioneer Avenue
Brockworth
Gloucester
GL3 4AW
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E-mail: freedomofinformation@ghc.nhs.uk Website: www.ghc.nhs.uk
DATE: 02/05/2022
Freedom of Information Request – Ref: FOI 081-2022
Thank you for your recent Freedom of Information request. Please find our response below.
Please include journey numbers and mobilities for all patient journeys per annum, start date, end date of contracts, include if any extensions may be applicable and initial length of awarded contract. Please also include all complaints/concerns for each provider, both formal, informal, DATIX, PALS, any SUI’s and CQC reported incidents etc.
Non-Emergency Patient Transport Services NEPTS. NEPT service – 1 year contract, contract terminates November 2023, no complaint information
Any Ambulance services not included in the above, including any specialist services No information Mental Health Transport Services No information Pathology Courier Services Inter NHS agreement, no complaint information
Any other Courier Services Courier service – 1 year contract, contract terminates January 2023, no complaint information, no GP run information
Patient Taxi services – for Taxis booked by the Trust are the providers CQC registered?. Taxi Service – 1 year contract, contract terminates May 22, no complaint information
Should you have any queries in relation to our response in this letter, please do not hesitate to contact me. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:-
– Head of Legal Services / Associate Director of Corporate Governance Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
GLOUCESTER GL3 4AW
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E-mail: —
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office ICO. for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely,
Freedom of Information Officer
On behalf of Gloucestershire Health & Care NHS Foundation Trust
FOI Request
Sent: 04 April 2022 13:11
To: Freedom of Information
Subject: Freedom of Information Request
This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. If unsure, please contact ghcit@ghc.nhs.uk
I hope this email finds you well? Can you please confirm the name of the providers you have for the following services? Please include journey numbers and mobilities for all patient journeys per annum, start date, end date of contracts, include if any extensions may be applicable and initial length of awarded contract. Please also include all complaints/concerns for each provider, both formal, informal, DATIX, PALS, any SUI’s and CQC reported incidents etc. Non-Emergency Patient Transport Services NEPTS. Any Ambulance services not included in the above, including any specialist services Mental Health Transport Services Pathology Courier Services Any other Courier Services Patient Taxi services – for Taxis booked by the Trust are the providers CQC registered?. For all courier work, please confirm if you have regular GP runs, if yes how many individual runs, what services you supply the GPs, how many GPs are associated to them and the number of journeys per annum?