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Responses > 066-2022

Freedom of Information request 066-2022

Response published: 4 September 2023

FOI Request

Sent: 22 March 2022 18:57 Subject: Request for Information – Telecom - Networks This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. If unsure, please contact ghcit@ghc.nhs.uk Hello I would like to submit a new FOI request. All or some of the information provided previously has expired, I require an update on the questions below. See my request below: Contract 1 - Telephony/Voice Services Analogue, ISDN VOIP, SIP etc. 1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract. 2.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year month and year are also acceptable.. If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers 3.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions. 4.Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP 5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN Contract 2 - Incoming and Outgoing of call services. 6.Minutes/Landline Provider- Supplier’s name NOT Mobiles. if there is no information available, please can you provide further insight into why? 7.Minutes/Landline Contract Renewal Date- please provide day, month and year month and year is also acceptable.. If this is a rolling contract, please provide me with the rolling date of the contract. 8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month. 9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions. 10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable. Contract 3 - The organisation's broadband provider. 11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why? 12.Broadband Renewal Date- please provide day, month, and year month and year is also acceptable.. If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers 13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable. Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services. 14. WAN Provider- please provide me with the main suppliers. if there is no information available, please can you provide further insight into why? 15.WAN Contract Renewal Date- please provide day, month, and year month and year are also acceptable.. If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers 16.Contract Description: Please can you provide me with a brief description for each contract 17.The number of sites: Please state the number of sites the WAN covers. Approx. will do. 18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable. 19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference. 20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

FOI Response

Trust HQ
Edward Jenner Court
1010 Pioneer Avenue
Brockworth
Gloucester
GL3 4AW
E-mail: freedomofinformation@ghc.nhs.uk Website: www.ghc.nhs.uk
DATE: 21/04/2022
Freedom of Information Request – Ref: FOI 066-2022
Thank you for your recent Freedom of Information request. Please find our response below.
Contract 1 – Telephony/Voice Services 1. Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract Maintel Daisy
2. Telephony/Voice Services – Contract Renewal Date- please provide day, month and year month and year are also acceptable.. Daisy- November 2022
Maintel TBC
3. Telephony/Voice Services – Contract Duration- the number of years the contract is for each provider, please also include any contract extensions. Daisy – 1 year renewal
Maintel TBC
4. Telephony/Voice Services – Type of Lines – Please can you split the type of lines per each supplier? Maintel Daisy
VOIP and SIP
5. Telephony/Voice Services Number of Lines / Channels / SIP Trunk Audit and consolidation in progress
Contract 2 – Incoming and Outgoing of call services.
6. Minutes/Landline Provider- Supplier’s name NOT Mobiles. if there is no information available, please can you provide further insight into why? MaintelDaisy
7. Minutes/Landline Contract Renewal Date- please provide day, month and year month and year is also acceptable.. If this is a rolling contract, please provide me with the rolling date of the contract. Daisy – 1 year renewal.
Maintel TBC
8. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month. Commercially sensitive information.
9. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions. Daisy – 1 year renewal.
Maintel TBC
10. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable. Audit and consolidation in progress. Estimate 3500 extensions
Contract 3 – The organisation’s broadband provider.
11. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why? Gamma, Vodaphone
12. Broadband Renewal Date- please provide day, month, and year month and year is also acceptable.. If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers, November 2022 and February 2025
13. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable. Commercially sensitive
Contract 4 – Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.
Not applicable to Gloucestershire Health & Care NHS FT, provisioned as part of ICS and Managed by GHFT
Should you have any queries in relation to our response in this letter, please do not hesitate to contact me. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:-
– Head of Legal Services / Associate Director of Corporate Governance Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
GLOUCESTER GL3 4AW
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E-mail: —
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office ICO. for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely,
Freedom of Information Officer
On behalf of Gloucestershire Health & Care NHS Foundation Trust