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Ophthalmology IT Systems and Imaging Capabilities

Under the Freedom of Information Act 2000, I would like to request the following information regarding the ophthalmology services and IT systems used within your Trust:

Ophthalmology Department & IT Record System
1. Does your Trust have an ophthalmology department and/or provide ophthalmology clinics?
2. If so, what is the name of the principal IT record system used to document results from patient consultations within ophthalmology?

Imaging Capabilities & System Integration
3. Does the principal IT system allow clinicians to view images from scans conducted during a clinic visit?
4. Are there any types of medical images that cannot be imported into this principal IT system? If so:
• What is the name of the IT programme used by clinicians to view these images?
• What is the name of the scan/modality that generates these images?

Data Integration with National Systems
5. Does the principal IT system integrate with the NHS Spine or other national patient record systems (e.g., OpenEyes, Medisoft, Epic)?
6. Does the system support the exchange of structured data with other NHS Trusts or external healthcare providers?

Patient Access & Communication
7. Does the system allow patients to access their ophthalmology records, including images, via the NHS App or another patient portal?
8. Are there any restrictions on how imaging data can be shared with patients and external providers?

Image Storage & Viewing Capabilities
9. What is the storage capacity and retention policy for ophthalmology-related imaging within the IT system?
10. If images are not viewable within the principal IT system, does the Trust use a separate PACS (Picture Archiving and Communication System) for ophthalmology imaging?

Future IT Developments & Interoperability
11. Is the Trust planning any upgrades or changes to its ophthalmology IT infrastructure in the next five years?
12. Are there known interoperability challenges that affect the transfer of ophthalmology data within the Trust or between NHS organizations?

Patient Flow System

Please could you answer the following questions under the Freedom of Information Act.

1. Does your trust have a patient flow system?
2. If so, is it using the electronic patient record, Or the national offer built on Palantir/Foundry?
3. Or does the Trust have a specialist flow product? If so, what is the
• Supplier name
• System name
• Contract expiry date

Digital Technology used in Mental Health Services

IT, MH Services

1. The names of any digital mental health technologies currently in use by the trust, including the start date for the contract and its duration. If the DMHT is being used as part of a pilot or research project please specify this.
2. The names of any service providers commissioned/sub-contracted by the trust to provide a healthcare service, which uses DMHT. I know that your ICB is responsible for commissioning services but I know that on occasion trusts will bring in third sector/independent sector providers on a sub-contract or other arrangement. Please only include those contracts arranged by the trust, not the ICB.

Web Filtering and Security Awareness

Please could you provide the following information:
General:

* Number of Sites
* Number of Employees
* Number of IT Staff
* Annual IT Budget

Web Security

1. Who is the provide of your current web security solution?
2. Does your current web security provide you visibility in to cloud and/or business application usage?
3. When is the contract up for renewal?
4. Typically, what is the chosen duration of these contracts 12, 24, or 36 Months?
5. Name and contact details of the person responsible?
6. Current annual spend for this contract?
7. Current number of licenses for this contract?
8. Did you purchase via a reseller, or partner (if yes, please specify who e.g. Phoenix, Softcat etc.)?
9. Are you planning on assigning specific budgets for securing web security in 2025?
10. Do you procure this technology through the G-Cloud framework (if not, how do you procure & plan to procure Web security in the future?)

Security Awareness Training

1. Do you current undertake cyber security awareness training with your staff?
2. Who is your current Security Awareness Training provider?
3. When is the contract up for renewal?
4. Typically, what is the chosen duration of these contracts 12, 24, or 36 Months?
5. Name and contact details of the person responsible?
6. Current annual spend for this contract?
7. Current number of licenses for this contract?
8. Did you purchase via a reseller, or partner (if yes, please specify who e.g. Phoenix, Softcat etc.)?
9. Are you planning on assigning specific budgets for Security Awareness Training in 2025?
10. Do you procure this technology through the G-Cloud framework (if not, how do you procure & plan to procure Security Awareness Training in the future?)

Datacentre Information

Pursuant to the Freedom of Information Act 2000, I am writing to request the following information regarding the datacentre(s) maintained by your NHS Trust:
1. Which technology vendors provide the trusts primary data storage arrays? E.g Dell/Netapp/Tintri/Pure/Storage/HPE//Nutanix etc.
2. What is the size in Terabytes of the primary storage environment?
3. When does the current support contract expire on the primary data storage arrays?
4. What data storage array technology does the trust use to house the PACS environment?
5. What is the size in Terabytes of the PACS storage environment?
6. When does the current support contract expires on the primary storage arrays?
7. Which PACS provider does the trust use?
8. What Electronic Patient Record technology does the trust use?
9. Which backup technology does the trust use? E.g Veeam, Commvault, Rubrik
10. When does the current support contract expire on the backup technology?
11. Does the trust use public cloud storage? – Azure/AWS/Google Cloud
12. Does the trust use Azure VmWare Solution?
13. Does the trust have any stateless applications?
14. Does the trust use containers?
15. Does the trust use kubernetes?
16. Which frameworks does the trust tend to use to purchase hardware for the datacentre?
17. Which partners does the trust tend to use to purchase hardware for the datacentre?

Clinical Safety of Health IT Systems

1. The total number of Health IT systems currently in use by the organisation.
2. The number of Health IT systems currently in use by the Trust that have BOTH DCB0129 (from the manufacturer) AND DCB0160 (from the deploying organisation) Clinical Safety Case Reports.
3. The number of Health IT systems currently in use by the Trust that have a valid DCB0129 Clinical Safety Case Report from the manufacturer ONLY (i.e. have a DCB0129 report but NOT a DCB0160 report).
4. The number of Health IT systems currently in use by the Trust that have a valid DCB0160 Clinical Safety Case Report from the deploying organisation ONLY (i.e. have a DCB0160 report but NOT a DCB0129 report from the manufacturer).
5. The total Whole Time Equivalent (WTE) of Clinical Safety Officers who are currently actively working on DCB0129/DCB0160 implementation within the Trust.

Hospital Asset Tracking Management Outside Hospitals

Health, IT

I am doing some research into hospital asset tracking management outside hospitals. Please could you advise re the following: · Do you have a formal digital system for tracking products sent to other hospitals? (E.g. loaning a hip to a private hospital then tracking its return/re order/billing and payment) · Which local hospitals private do you send products to? · How often do you send them? · Do you have a reliable mechanism for ensuring compliance, payment and expediting? · Do you have a formal returns process for items given to the public (e.g. crutches) I look forward to hearing from you. Florence

Community Diagnostic Centres

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the below.

A. Please confirm the number of operational Community Diagnostic Centre (CDC)’s under the ICB. And of this number how many are

Standard
Large
Hub and spoke

B. Please list the locations of the sites along with their designation (Standard, Large or Hub and Spoke)

C. Standard model – which services are being provided and annual activity levels e.g. pathology – phlebotomy x amount of tests.

Imaging
Pathology
Physiological science

D. Large model – which services are being provided and annual activity levels e.g. pathology – phlebotomy x amount of tests.

Imaging
Pathology
Physiological science
Endoscopy

E. Hub and Spoke model – which services are being provided and annual activity levels e.g. pathology – phlebotomy x amount of tests.

F. Is audiology or hearing services including wax removal offered at any of the sites listed above? Please list the locations where it is being offered.

IT System/Application Implementations

Under the Freedom of information Act 2000, I request the following information:

• What IT systems/applications are you planning to replace or upgrade over the next two years?
• What new IT systems/applications have you recently procured and are planning to implement?
• What are your implementation timescales for these deployments?
• Is the Trust using or considering external support for any IT system/applications implementations?
• If applicable, what current digital maternity system do you use?

Provision of lone worker devices or apps

How many of your employees are defined as lone workers or high-risk staff?
• Who is your current provider of lone worker devices/apps?
• How did you procure the service (e.g. tender, direct award, framework)?
• If framework, which framework did you procure through (GCloud, NHS Framework or other)?
• How many devices/apps do you currently pay for?
• How much are you paying per device/app?
• What is the end date for your current contract?
What is the name and job title of the person or persons managing your lone worker devices/apps

FOI 275-2024

Finance, IT

• What Finance ERP system do you use
• When does you contract end with your current Finance System ERP
• What is the yearly cost of your Finance ERP (SaaS)
• Is your finance system based on site or in the cloud.

265-2024

IT, What Do They Know

1) Please confirm the manufacturer of your contact Centre system(s) that are currently in place?

2) How many contact center agents do you have?

3)Please confirm when your contact center contract runs out?

4) Please confirm which channels you are using today (I.E. voice, web chat, social media direct messaging, SMS, email, WhatsApp)?

5) How many standard telephone users do you have, what system do they run on and when does the contract run out?

6) Who in your organization is ultimately responsible for the contact center system? – Please provide the job title at least.

7) What clinical system do you use to?

8)What is the name of the 3rd party that provides maintenance / support your contact center system(s)?

218-2024

In relation to cyber security, we are asking for the name of your main cyber security provider. We do not need to know the software or sub-contractors used.

Clarification on ‘N/A’ Responses:
• Please enter ‘No System Installed’ if your trust does not have such system.
• Please enter ‘No system needed’ if your trust does not have a department or service which requires such a system.
Clarification on Contract expiry date:
• If the contract is expiring in the next 6 months, please state if the trust plans to renew, re-procure or take any other action.
• If the contact is on a rolling basis, Please enter ‘Rolling’.
Additionally, could you please fill in the missing product names and revised contract expiry dates?

232-2024

ICT Contracts, IT

The first part of my request relates to contact centre service contracts which could relate to one of the following:

1. Advanced call distribution to control the flow of calls and maximise customer experience
2. Email, website live chat and integrations with popular social media apps like Facebook and Instagram
3. Performance monitoring tools to track performance, customer satisfaction and other key sales metrics

1. Incumbent Supplier: For each of the contract(s) please can you provide me with the supplier of the contract.

2. Annual Average Spend: For each supplier, please state the annual average (over 3 years) spend for each supplier

3. Contract Duration: For each supplier, please state the contract duration of the contract expires. If available please also include any contract extensions.

4. Contract Expiry: For each supplier, please state the date of when the contract expires.

5. Contract Review: For each supplier, please state the date of when the contract will be reviewed.

6. Contract Description: For each supplier, please state a brief description of the services provided of the overall contract.

7. Contact Details: For each supplier, please state the person from within the organisation responsible for the contract. Please provide me with their full name, actual job title, contact number and direct email address. At the very least please provide me with their actual job title.

8. Number of Agents; please provide me with the total number of contact centre agents;

9. Number of Sites; please can you provide me with the number of sites the contact centre covers.

10. Manufacturer of the contact centre: Who is the manufacturer of the contact centre system that you operate?

11. Do you use Microsoft Exchange 2003 as your email server? If not, then which products do you use?

12. Number of email users: Approximate number of email users across the organisations.

The second part of my request relates to the use inbound network services contracts which could relate to one of the following:
1. 0800, 0845, 0870, 0844, 0300 number
2. Routing of calls
3. Caller Identifier
4. Caller Profile- linking caller details with caller records
5. Interactive voice response (IVR)

1. Incumbent Supplier: For each of the contract(s) please can you provide me with the supplier of the contract.
2. Annual Average Spend: For each supplier, please state the annual average (over 3 years) spend for each supplier
3. Contract Expiry: For each supplier, please state the date of when the contract expires.
4. Contract Review: For each supplier, please state the date of when the contract will be reviewed.
5. Contract Description: For each supplier, please state a brief description of the services provided of the overall contract.
6. Contact Details: For each supplier, please state the person from within the organisation responsible for the contract. Please provide me with their full name, actual job title, contact number and direct email address.

225-2024

Please could you answer the following:
1. Is your NHS organisation currently using any software/apps that include artificial intelligence (AI)?
If answer to Q1 is yes:
2. Please provide a list of any AI-based software that is currently in use within your organisation. Please include the brand name of the software and the name of the company that sells it.

3. For each of the AI-based software products currently in use, please state whether:

a. it is only being used within the context of a research study or pilot project OR

b. is has been purchased/commissioned by your organisation for routine use.

177-2024

IT, Organisation

Do you have a disaster recovery strategy/business continuity plan?
For each device detailed below please provide the requested information
Does your trust have a hosting supplier?
Does your trust use a data warehouse?
Does your trust have a service desk?
Does your trust use a help desk?

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