Communications

This is an information request relating to nhs translators
Please include the following information for the following financial years 2022/23, 2023/24 and 2024/25:
• Trust’s overall spending on Translation and Interpreting Services
• Total translators employed by the Trust
• The hourly pay for in-house interpreters
• What languages do they cover
• Total number of in-person/face to face interpreting sessions booked (break down by language and clinical area)
• How many appointments or procedures have had to be rescheduled/cancelled due to interpreter

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

Dear Gloucestershire Health and Care NHS Foundation Trust,

The information that we require, under the Freedom of Information Act, is as follows:

1) Do you use a Citizen Engagement platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Citizen Engagement tool?
4) Which month & year does your contract with your supplier end?

A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public institutions. Its goal is to make civic involvement easier, more transparent, and more effective.

These platforms can be used by governments, cities, or organisations to:
Collect feedback on policies, services, or community issues Conduct surveys and polls Enable reporting of local issues, like potholes or graffiti Share updates, news, and documents with the public Encourage participatory budgeting or co-creation of solutions

Examples include tools like Granicus (EngagementHQ), CitizenSpace, SurveyMonkey, Qualtrics or Commonplace They can play a major role in increasing transparency, accountability, and trust in public decision-making.

1) Do you use a social media management platform?
2) If so, what tools do you use?
3) What is your annual spend on a Social media management tool?
4) What dates does your contract with your current supplier end (in the format of [month/year]) ?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) What is your annual spend on a social listening / media monitoring tool?
8) What dates does your contract with your current supplier end (in the format of [month/year])