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Communications

Sexual Health

Under the Freedom of Information Act, we would like to request the following information from your Trust. We would be grateful for any information you can provide, and if you are unable to answer certain questions, please complete the remaining questions. In line with the latest classification, Vaginismus and Dyspareunia have been redefined under the same diagnostic category, Genito Pelvic/Pain Penetration Disorder (GPPPD). GPPPD is a combination of painful sex, penetration difficulties and involuntary vaginal muscle spasm. Therefore, any information on the three conditions would be appreciated.

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Agency and Bank Staffing for Internal and External Communications

Dear Freedom of Information Officer,

Request for Information: I request the following information under the Freedom of Information Act 2000 regarding temporary worker usage for communications roles.

Definition of Scope: For the purposes of this request, “communications” refers to any function or team managed, hosted, or funded through the Trust’s structures (including work performed for Integrated Care Boards (ICBs), regional partnerships, or shared service models) that encompasses:

Internal or external communications functions;

Media relations or the Press Office;

Social media management and digital content;

Marketing and brand management (where these sit within the communications structure).

Definition of Personnel: For the purposes of this request, the term “agency” refers to all temporary or non-permanent staff, including those engaged via an external recruitment agency, a Managed Service Provider (MSP), or the Trust’s internal “Staff Bank” where such an arrangement exists.

Timing and Cooperation: To ensure the data provided is accurate and aligned with your internal reporting cycles, I am happy to allow the necessary time for your teams to complete the December 2025 (Month 9) month-end close before running these reports. I recognise that the holiday period may impact administrative capacity and I seek a collaborative approach to ensure the provision of a complete and reconciled dataset.

Please provide the following data:

1. 2025/26 Actuals and Outturn Forecast

1a. Provide the total number of days a temporary worker was employed via an agency or bank for the communications roles defined above from 1 April 2025 to the end of the December 2025 (Month 9) reporting period. (If data is only held in hours, please provide the total hours and specify the standard working day length).

1b. Provide the current projected year-end outturn for the total number of agency/bank days for these roles for the full 2025/26 financial year (ending 31 March 2026).

1c. Provide a breakdown of these days by Agenda for Change (AfC) Band or job title.

2. 2026/27 Planned Requirements

2a. Provide the total number of days currently budgeted or forecasted for agency-provided or bank communications staff for the 2026/27 financial year.

2b. Funding and Management Qualifier: This request explicitly includes all agency and bank requirements managed or funded through the Trust, regardless of whether the end-user is the Trust itself, an ICB, or a regional partnership.

2c. Financial Qualifier: Note that I am requesting the currently held financial forecasts and draft budget allocations for 2026/27 as they exist at the time of this request. If these forecasts do not yet segment requirements by specific band, please provide the overall forecasted budget for temporary staffing within the communications function.

Public Interest and Statutory Compliance: This information is requested to ensure transparency regarding the use of public funds and the efficiency of NHS staffing structures. There is a clear and compelling public interest in disclosure regarding how authorities manage workforce budgets and their reliance on non-permanent staffing models.

Requirement for Third-Party Data: If this information is held on your behalf by a Managed Service Provider (MSP) or Master Vendor, note that under Section 3(2)(b) of the Freedom of Information Act 2000, this information is deemed to be held by the public authority. I respectfully request you immediately retrieve this data from your provider to fulfill this request without delay.

Format of Response: Provide this data in a machine-readable format (Excel or CSV). Please include separate columns for: “Band/Role Title,” “Actual Days (YTD),” “Forecasted Outturn (25/26),” and “Planned Requirement (26/27).”

To ensure full compliance and avoid data processing delays, provide the requested information in a machine-readable Microsoft Excel (.xlsx) or CSV format, specifically organized into separate columns for Role Title, Actual Days (YTD), Forecasted Outturn (25/26), and Planned Requirement (26/27).

Cost of Compliance If you estimate the cost of compliance will exceed the statutory limit, please prioritize the data for Section 1 (2025/26). Under Section 16, please advise how I might refine the remainder of the request to bring it within the limit.

Yours faithfully,

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Interpreting Service Request Spend June 2024 to June 2025

I am writing to request the following information under the Freedom of Information act.

• Volume of requests for F2F interpreting for spoken languages last 12 months (July 2024 to June 2025)

• Spend on F2F interpreting for spoken languages last 12 months (July 2024 to June 2025)

• Volume of requests for BSL interpreting last 12 months (July 2024 to June 2025)

• Spend on BSL interpreting last 12 months (July 2024 to June 2025)

• Volume of requests for telephone interpreting for spoken languages last 12 months (July 2024 to June 2025)

• Spend on telephone interpreting for spoken languages last 12 months (July 2024 to June 2025)

• Volume of requests for video interpreting for spoken languages last 12 months (July 2024 to June 2025)

• Spend on video interpreting for spoken languages last 12 months (July 2024 to June 2025)

• What are the top 10 languages requested in the last 12 months (July 2024 to June 2025)

• Are you currently engaged in a contract with a language service agency/multiple agencies?

• What is the name of those agencies?

• If a contract for language services/interpreting is in place, what date does this end on?

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NHS Translators – 2022/23 – 2023/24 – 2024/2025

This is an information request relating to nhs translators
Please include the following information for the following financial years 2022/23, 2023/24 and 2024/25:
• Trust’s overall spending on Translation and Interpreting Services
• Total translators employed by the Trust
• The hourly pay for in-house interpreters
• What languages do they cover
• Total number of in-person/face to face interpreting sessions booked (break down by language and clinical area)
• How many appointments or procedures have had to be rescheduled/cancelled due to interpreter

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

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Citizen Engagement Platform

Dear Gloucestershire Health and Care NHS Foundation Trust,

The information that we require, under the Freedom of Information Act, is as follows:

1) Do you use a Citizen Engagement platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Citizen Engagement tool?
4) Which month & year does your contract with your supplier end?

A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public institutions. Its goal is to make civic involvement easier, more transparent, and more effective.

These platforms can be used by governments, cities, or organisations to:
Collect feedback on policies, services, or community issues Conduct surveys and polls Enable reporting of local issues, like potholes or graffiti Share updates, news, and documents with the public Encourage participatory budgeting or co-creation of solutions

Examples include tools like Granicus (EngagementHQ), CitizenSpace, SurveyMonkey, Qualtrics or Commonplace They can play a major role in increasing transparency, accountability, and trust in public decision-making.

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Social Media Management and Listening Tools

1) Do you use a social media management platform?
2) If so, what tools do you use?
3) What is your annual spend on a Social media management tool?
4) What dates does your contract with your current supplier end (in the format of [month/year]) ?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) What is your annual spend on a social listening / media monitoring tool?
8) What dates does your contract with your current supplier end (in the format of [month/year])

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