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300-2024

1. Clozapine Titration Protocol:
Please provide a copy of or details about the current Clozapine titration protocol used by the Trust. This includes the procedures, guidelines, and any specific criteria followed for titrating Clozapine doses.
2. Outpatient and/or Community Titration:
Does Gloucestershire Health and Care NHS Trust offer Clozapine titration in outpatient and/or community settings? If so, when was this service first introduced?
3. Specialised Teams vs. CMHT Responsibilities:
Is Clozapine titration conducted by a specialised team within Gloucestershire Health and Care NHS Trust, or are Community Mental Health Teams (CMHTs) expected to carry out the titration as part of their general duties?
If it is done by a specialised team, please provide further details regarding the structure of the team.
4. Clozapine Titration for Under-18s:
Does Gloucestershire Health and Care NHS Trust offer Clozapine titration for patients under the age of 18? If so, when was this practice introduced and are there any specific guidelines for titrating Clozapine in this age group?

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Nursing agency spend

In the period 1st October 2024 to 31st December 2024 please provide a breakdown of:
Total trust spend with framework agencies for locum nurses
Please provide a further breakdown for locum nurses by:
Spend per band
Spend per specialty
Spend per agency name

In the period 1st October 2024 to 31st December 2024 please provide a breakdown of:
Total trust spend with off framework agencies for locum nurses
Please provide a further breakdown for locum nurses by:
Spend per band
Spend per specialty
Spend per agency name

In the period 1st October 2024 to 31st December 2024 please provide a breakdown of:
Total trust spend with the internal trust bank or associated external provider for locum nurses
Please provide a further breakdown for locum nurses by:
Spend per band
Spend per specialty
Spend per agency name

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097-2023

My name is XXXXXX XXXXX and I am sending this email on behalf of Health Service Journal HSJ..
Under the Freedom of Information Act, I would like to request data about the trust’s use of the apprenticeship levy.
Please could you provide answers to the following questions and input the answers in the attached spreadsheet. The column labels correspond to the questions.
a. Trust name
b. Total amount of apprenticeship levy funds received in the financial year 2020-21
c. Total amount of apprenticeship levy funds spent in the financial year 2020-21
d. Total amount of apprenticeship levy funds received in the financial year 2021-22
e. Total amount of apprenticeship levy funds spent in the financial year 2021-2022
f. Total amount of apprenticeship levy funds received in financial year 2022-23
g. Total amount of apprenticeship levy funds spent in the financial year 2022-23

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265-2024

1) Please confirm the manufacturer of your contact Centre system(s) that are currently in place?

2) How many contact center agents do you have?

3)Please confirm when your contact center contract runs out?

4) Please confirm which channels you are using today (I.E. voice, web chat, social media direct messaging, SMS, email, WhatsApp)?

5) How many standard telephone users do you have, what system do they run on and when does the contract run out?

6) Who in your organization is ultimately responsible for the contact center system? – Please provide the job title at least.

7) What clinical system do you use to?

8)What is the name of the 3rd party that provides maintenance / support your contact center system(s)?

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309-2024

To include, Mammography, Dental, Fluoroscopy, Interventional, Plain Diagnostic, CT, MRI, Ultrasound, DEXA, Mobile X-ray

1. How many Imaging systems/rooms are installed across the Trust?
2. Who is the manufacturer of the installed Imaging system?
3. What imaging model system is installed?
4. How old is the installed Imaging system?
5. Is there a service maintenance contract in place for the installed Imaging system?
6. Who is the service provider for the maintenance contract for the installed Imaging system?

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311-2024

1. How many bladder scanners are owned by the Trust?
2. What is the make and model of the bladder scanners owned by the Trust?
3. What is the email address of the person responsible for the bladder scanners?

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310-2024

1. Please can you confirm how many shifts have been released/allocated to ON framework agencies within the last 30 days?
2. In the last 30 days which wards, or departments were these ON framework requests for?
3. Please can you confirm how many shifts have been filled by ON framework agencies within the last 30 days?
4. Which on framework agencies are the trust currently utilizing for nursing vacancies and what is the current spend on these agencies year to date?
5. Please can you confirm how many shifts have been released to OFF Framework agencies within the last 30 days?
6. What is the average charge for registered nurses, RMNs from ON framework agencies?
7. Who at temporary staffing is responsible for onboarding ON framework agencies and could you provide me with their name and contact details such as their email?

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308-2024

I am doing some research regarding quality assurance software systems, used by nursing teams for auditing and accreditation across the NHS.
The examples of the audits would be – safeguarding audits, falls audits, medicines, hand hygiene audits or ward accreditation.

1. What is the current supplier name?
2. What are the contract dates (start and termination date)?
3. How much was invested in the system?

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297-2024

Request 1
In the previous 36 months on how many occasions have you engaged the services of an Executive Search recruitment company?i.e. a recruitment service for senior staff on a retained fee basis.

Request 2
If the response to Request 1 is positive what fees, either in percentage or a pounds and pence figure, where paid by your organisation to the supplier.

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218-2024

In relation to cyber security, we are asking for the name of your main cyber security provider. We do not need to know the software or sub-contractors used.

Clarification on ‘N/A’ Responses:
• Please enter ‘No System Installed’ if your trust does not have such system.
• Please enter ‘No system needed’ if your trust does not have a department or service which requires such a system.
Clarification on Contract expiry date:
• If the contract is expiring in the next 6 months, please state if the trust plans to renew, re-procure or take any other action.
• If the contact is on a rolling basis, Please enter ‘Rolling’.
Additionally, could you please fill in the missing product names and revised contract expiry dates?

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303-2024

Please provide the latest inclusive language guide document for staff and other documents used for internal diversity training

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268-2024

Do you have a section 117 register that is kept up to date – i.e. new patients added when they have section 117 eligibility and patients removed when eligibility ends?
Is the register accessible to staff within your Trust via the intranet?
Do you have a timescale set for section 117 reviews? – i.e. 3 months, 6 months, annual review etc
Does the register include information about the people on your register that require a section 117 reviews and whether these are in date or overdue?
Does your Trust have processes in place to monitor overdue reviews and the number of people on the register who are eligible for section 117 aftercare? If so can you provide details of monitoring arrangements i.e. MHA Operations Committee, reports to teams etc and the frequency of these
Who is responsible for updating the section 117 register within your Trust – i.e. IT department, Performance team, MHA team
Do you have a single point of access for funding queries i.e. which ICB, which Local Authority is responsible for section 117 funding? If so is this via a legal team, social care team, MHA office?
How many patients do you have on your section 117 register?
What proportion of patients have reviews in date?
What proportion have out of date reviews?
Do you have a system in place i.e. a specific team that will undertake section 117 reviews for patients who have entitlement but are not currently open to services

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283-2024

1. Does your trust have an AKI lead? (Yes/No)
2. Do you use an AKI bundle for patient care within your trust? (Yes/ No)
– If so what care bundle do you use?
3. Are you a paperless trust? (Yes/No)
4. What electronic system do you use for electronic noting?
5. Is your electronic noting system used for all healthcare professions within the organisation? (Yes/No)
6. Do you have AKI nurses within your trust? (Yes/No)
-If so- how many? Are they clinical nurse specialists, advanced practitioners, or another role title?
-Does their role banding meet national standards (Qualified Advanced Clinical Practitioners 8a, Trainee Advanced Clinical Practitioners- band 7, Lead Clinical Nurse Specialists – band 7,Clinical Nurse Specialist- band 6)? (Yes/No)
7. Does your trust have a renal unit? (Yes/No)
8. How many adult inpatient beds does your trust have?

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280-2024

1. Please confirm has your Trust adopted the Just Learning Culture in handling of concerns following receipt of Dido Harding’s letter that was sent to all Chairs and Chief Executives of NHS Trusts and NHS Foundation Trusts dated 23 May 2019.

2. Does your MHPS Procedure set out an informal process to deal with concerns pertaining to conduct/ capability of medical and dental staff, if so please provide details.

3. Please provide details of what training and support is provided by your Trust to Case Investigators and Case Managers when dealing with MHPS cases.

4. Please can you confirm if your Trust has a Decision-Making Group and if so, please can you confirm who sits on this group/how this is constituted and its remit?

5. The number of cases of medical and dental staff that were handled and resolved via a Just Culture approach and informal process.

6. The number of cases of medical and dental staff that were subjected to a formal MHPS investigation.

7. The number of medical and dental staff that have been formally excluded under MHPS and the duration of the exclusion.

8. Where medical and dental staff have been formally excluded under MHPS please provide a breakdown of whether this was on grounds of a) a need to protect the interests of patients or other staff pending the outcome of a full investigation, and/or b) the presence of the practitioner in the workplace was likely to impede the gathering of evidence during the investigation?

9. How many medical and dental staff have been the subject of a formal process in relation to concerns over conduct and performance after they have made a protected disclosure (whistleblowing) following concerns over patient safety or other issues?

10. Please provide the number of medical and dental staff that were placed on restricted duties and the duration of these restrictions.

11. Please provide a breakdown of how many of these formal MHPS investigations were:
a. Resolved with no further action due to the concerns not being upheld
b. Resolved via an agreement to proceed through a disciplinary fast track process which avoided the need to proceed to a formal hearing
c. Proceeded to a formal hearing – conduct or capability (provide breakdown)
d. Other outcome – provide details

12. Of the cases that proceeded to a formal hearing please confirm how many of these resulted in:
a. No disciplinary sanction – because the allegation/ concerns were not upheld
b. No disciplinary sanction – but ended with a recommendation for additional training/remediation/support
c. A disciplinary sanction – please confirm the level of this sanction (e.g. written warning/final written warning/dismissal)
d. Number of medical staff who appealed the disciplinary sanction and the outcome
e. Other outcome – provide details

13. Please provide length of time from start to finish of each MHPS

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293-2024

1. Since January 1, 2020, how many incidents have been reported to your Trust involving a wrong implant or prosthesis? Please note that this is any incident falling under the following definition: “Placement of an implant/prosthesis different from that specified in the procedural plan, either before or during the procedure. The incident is detected any time after the implant/prosthesis is placed in the patient.” For each incident, please provide the month, year and the implant or prosthesis involved in the procedure. In addition, please confirm the total number of cases reported between January 1, 2020 and December 31, 2024.
2. How many incidents fell under the definition of a serious incident, in line with the Patient Safety Incident Response Framework (or, prior to that, the Serious Incident Framework)? Please state which cases met this definition.
3. How many incidents fell under the definition of a Never Event? Please state which cases met this definition.
4. How many incidents led to serious, moderate, or slight harm to the patient?
5. What were the causes of implant/prosthesis incidents?

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295-2024

Existing aseptic compounding services
1. Does your Trust provide in-house aseptic compounding services? If yes:
a. What type of aseptic products are prepared in-house (e.g. chemotherapy, SACT, parenteral nutrition, CIVAS, antibiotics)?
b. How many aseptic units does your Trust operate?
c. Please confirm whether each aseptic unit operated by your trust is on-site or off-site. If off-site, please specify the location.
2. Do you outsource any aseptic compounding services to external providers (either NHS Trusts or industry providers)? If yes:
a. To which organisations do you outsource aseptic compounding services?
b. What type of aseptic products are outsourced to these organisations (e.g. chemotherapy, SACT, parenteral nutrition, CIVAS, antibiotics)?
c. When are these contracts due to run until?
d. What is the value of each of these contracts per annum?

Future plans for aseptic compounding services
1. Does your Trust have plans to expand or upgrade its existing aseptic compounding facilities? If yes, please provide details.
2. Are there existing or planned strategic partnerships or collaborations (with other NHS Trusts or industry providers) to expand or enhance aseptic services?
3. Are there plans to transition more services in-house or increase outsourcing for aseptic preparations? If yes, please provide detail of these plans.

Additional
1. Who is the best person to contact regarding the setup of aseptic compounding services for your organisation? Please provide name, position and contact details where possible.

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272-2024

Please can you advise the total number of patients that have been referred to the Heart Failure Diagnostics Clinic within your trust for the following years: 2022, 2023, 2024

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281-2024

1) What is the total Framework Agency spend solely for Nurses from 1st June 2024 to 1st Jan 2025? Please provide a breakdown of spend, per specialty, per banding (upto Band 7).
2) What is the total Off-Framework Agency spend solely for Nurses from 1st June 2024 to 1st Jan 2025? Please provide a breakdown of spend, per specialty, per banding (upto Band 7).
3) What is the total amount of framework agencies currently suppling at NHSI capped rates? Please specify these agencies.
4) What is the total amount of framework agencies currently suppling above NHSI Capped rates (Escalted on framework)? Please specify these agencies.
5) In relation to question 4 please specify the speciality of nurse that is being charged above the capped rates including hourly charge rate and agency providing the nurse.

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274-2024

1. In the past three years, how many patients aged 65 and above attended/were admitted to a hospital apart of the trust with health problems related to cold temperatures, such as chest infections, respiratory conditions, flu, hypothermia and others? (Broken down by years: 2022, 2023, 2024)
2. How many excess winter deaths (EWDs) have the trust recorded in the past three years? (Broken down by years: 2022, 2023, 2024)
3. Of these deaths, how many were aged 65 and above? (Broken down by years: 2022, 2023, 2024)

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270-2024

1. Please list the different categories of mental health staff at the Trust (e.g. nurses, psychiatrists etc) –
2. Please state the FTE number of staff in each category (as listed in response to question 1) as per the Trust’s full staff establishment (i.e. the total FTE number of positions in each category if there were zero vacancies)
3. Please state the FTE number of staff in each category (as listed in response to question 1) that are currently working for the Trust on any basis (i.e. including all forms of direct and indirect arrangement in each category, in FTE terms)
4. Please state the FTE number of staff in each category (as listed in response to question 1) that are currently directly employed by the Trust (i.e. how many of the Trust’s own staff are currently employed in each category, in FTE terms, therefore excluding agency, bank and locum staff)
5. Please state the FTE number of staff in each category (as listed in response to question 1) that are currently working for the Trust under arrangements other than direct employment by the Trust (i.e. how many agency, bank, locum etc staff are currently employed in each category, in FTE terms)
6. Please list the different subcategories of mental health nursing staff at the Trust (e.g. CAMHS nurse, community mental health nurse)
7. Please state the FTE number of staff in each subcategory (as listed in response to question 6) as per the Trust’s full staff establishment (i.e. the total FTE number of positions in each subcategory if there were zero vacancies)
8. Please state the FTE number of staff in each subcategory (as listed in response to question 6) that are currently working for the Trust on any basis (i.e. including all forms of direct and indirect arrangement in each subcategory, in FTE terms)
9. Please state the FTE number of staff in each subcategory (as listed in response to question 6) that are currently directly employed by the Trust (i.e. how many of the Trust’s own staff are currently employed in each subcategory, in FTE terms, therefore excluding agency, bank and locum staff)
10. Please state the FTE number of staff in each subcategory (as listed in response to question 6) that are currently working for the Trust under arrangements other than direct employment by the Trust (i.e. how many agency, bank, locum etc staff are currently employed in each subcategory, in FTE terms)
11. Please list the different subcategories of psychiatrists at the Trust (e.g. general psychiatrist, old age psychiatrist, intellectual disability psychiatrist)
12. Please state the FTE number of staff in each subcategory (as listed in response to question 11) as per the Trust’s full staff establishment (i.e. the total FTE number of positions in each subcategory if there were zero vacancies)
13. Please state the FTE number of staff in each subcategory (as listed in response to question 11) that are currently working for the Trust on any basis (i.e. including all forms of direct and indirect arrangement in each subcategory, in FTE terms)
14. Please state the FTE number of staff in each subcategory (as listed in response to question 11) that are currently directly employed by the Trust (i.e. how many of the Trust’s own staff are currently employed in each subcategory, in FTE terms, therefore excluding agency, bank and locum staff)
15. Please state the FTE number of staff in each subcategory (as listed in response to question 11) that are currently working for the Trust under arrangements other than direct employment by the Trust (i.e. how many agency, bank, locum etc staff are currently employed in each subcategory, in FTE terms)
16. Please list the different subcategories of psychologists and psychotherapists at the Trust (e.g. counselling psychologist, child and adolescent psychotherapist, health psychologist)
17. Please state the FTE number of staff in each subcategory (as listed in response to question 16) as per the Trust’s full staff establishment (i.e. the total FTE number of positions in each subcategory if there were zero vacancies)
18. Please state the FTE number of staff in each subcategory (as listed in response to question 16) that are currently working for the Trust on any basis (i.e. including all forms of direct and indirect arrangement in each subcategory, in FTE terms)
19. Please state the FTE number of staff in each subcategory (as listed in response to question 16) that are currently directly employed by the Trust (i.e. how many of the Trust’s own staff are currently employed in each subcategory, in FTE terms, therefore excluding agency, bank and locum staff)
20. Please state the FTE number of staff in each subcategory (as listed in response to question 16) that are currently working for the Trust under arrangements other than direct employment by the Trust (i.e. how many agency, bank, locum etc staff are currently employed in each subcategory, in FTE terms)
21. Please list the different subcategories of therapists at the Trust whose roles relate to mental health and/or learning disabilities (e.g. speech and language therapist, occupational therapist, music therapist), excluding those therapists already covered in questions 16-20
22. Please state the FTE number of staff in each subcategory (as listed in response to question 21) as per the Trust’s full staff establishment (i.e. the total FTE number of positions in each subcategory if there were zero vacancies)
23. Please state the FTE number of staff in each subcategory (as listed in response to question 21) that are currently working for the Trust on any basis (i.e. including all forms of direct and indirect arrangement in each subcategory, in FTE terms)
24. Please state the FTE number of staff in each subcategory (as listed in response to question 21) that are currently directly employed by the Trust (i.e. how many of the Trust’s own staff are currently employed in each subcategory, in FTE terms, therefore excluding agency, bank and locum staff)
25. Please state the FTE number of staff in each subcategory (as listed in response to question 21) that are currently working for the Trust under arrangements other than direct employment by the Trust (i.e. how many agency, bank, locum etc staff are currently employed in each subcategory, in FTE terms)

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269-2024

1. Which software provider does the Trust use for medics rostering software
2. Which software provider does the Trust use for doctors temporary staff management software
3. Which software provider does the Trust use for direct engagement management of medical locums software
4. Which software provider does the Trust use for master vendor management software
5. What was the annual cost for the Trust’s medics rostering software in the last FY
6. What is the contractual end date of your current medics rostering software
7. What is the contractual end date of your current direct engagement software
8. What is the contractual end date of your current master vendor management software
9. What is the contractual end date of your current temporary staff management software

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261-2024

Q1 Trust Name:
Q2 Type of Healthcare Facilities
o District General Hospital (DGH) (1)
o Specialty Hospital (2)
o Private Hospital (3)
o Community Hospital (4)
o Other (Please Specify) (5)
Q3 Demographic of Hospital Care
o Adult Hospital (1)
o Paediatric Hospital (2)
o General Hospital (Both paediatric and adult) (3)
o GP surgery (4)
o Other (Please Specify) (5)
Q4 Respondent’s Role in the Trust:
o Medical Records Manager (1)
o IT Specialist (2)
o Clinician (3)
o Administrator (4)
o Other (Please Specify) (5)
Q5 Does your Trust use electronic patient records (EPR)?
o Yes (1)
o No (2)
Q6 Which EPR system does your Trust use?
▢ Cerner (1)
▢ Epic (2)
▢ System C (3)
▢ Dedalus (4)
▢ Altera (5)
▢ Other (Please Specify (6)
Q7 Does the EPR system used by your Trust include a specific section for recording food, drug, latex, and other allergies?
o Yes (1)
o No (2)
Q8 If yes to question 7, how is the initial allergy information typically entered into the system? (Select all that relevant)
▢ Manually by Doctor (1)
▢ Manually by Pharmacist (5)
▢ Manually by Nurse (6)
▢ Manually by Dietitian (7)
▢ Automatically from Previous Records (2)
▢ Manually by Administrative Staff (3)
▢ Other (Please Specify) (4)
Q9 If yes to question 7, who is responsible for updating and/or checking allergy information in the patient’s electronic record? (Select all that apply)
▢ Clinicians (e.g., doctors, nurses) (1)
▢ Administrative Staff (2)
▢ Pharmacists (3)
▢ IT/Technical Support Staff (4)
▢ Don’t Know (5)
▢ Other (Please Specify) (6)
Q10 How is the allergy information flagged or highlighted in the patient’s records to alert healthcare providers?
o Red Flag (1)
o Pop-up Alert (2)
o Highlighted Text (3)
o Other (Please Specify) (4)
o Not highlighted/ alerted on the system (5)
Q11 What training, if any, is provided to staff on the correct recording of allergies in patient records?
o Mandatory Training Sessions (1)
o Optional Training (2)
o No Training Provided (3)
o Other (Please Specify) (4)
Q12 If training is provided on allergy documentation, does it specifically cover different types of allergies in the training materials?
o Only drug allergy recording (1)
o Both drug and non-drug allergy recording (2)
o Drug, food, and other non-drug allergy recording (e.g., latex) (3)
o Don’t know/ Unsure (4)
Q13 Does your Trust have a Local Guideline or Standard Operating Procedure (SOP) in place covering allergy documentation on the EPR?
o Yes (3)
o No (5)
o Don’t know/ Unsure (4)
Q14 If yes to Question 13, does this guideline/SOP include documentation for allergens below? (Select all that relevant)
▢ Drugs (1)
▢ Food (2)
▢ Other non-drug substances (e.g. latex) (3)
▢ Don’t know/ Unsure (5)
Q15 Does your hospital have access to specialist allergy advice for paediatric patients?
o Yes, please specify if this service available is available through In-House, Local Centre or Regional Centre. (1)
o No (2)
Q16 Does your hospital have access to specialist allergy advice for adult patients?
o Yes, please specify if this service available is available through In-House, Local Centre or Regional Centre. (1)
o No (2)
Q17 Does the incident reporting platform have a specific category for recording food or other non-drug allergy incidents?
o Yes (1)
o No (2)
Q18 In the last 10 years, has your Trust recorded any incidents where a patient was administered a food, drug, or other substance (e.g., latex) they were known to be allergic to?
o Yes (1)
o No (2)
Q19 If yes to question 18, how many such incidents have been reported in the last 10 years? [Numerical Response]
o <5, please specify (1)
o 5 – 9, please specify (2)
o 10 – 19, please specify (3)
o ≥ 20, please specify (4)
o Don’t know (5)
Q20 If yes to question 18, please indicate the number of incidents for each category: [Numerical Response]
▢ Drug allergy incidents (1)
▢ Food allergy incidents (2)
▢ Incidents to other allergic substances (3)
▢ Don’t know/ unaware (4)
Q21 Considering the start date of your EPR system, how many years’ worth of incident data have you been able to search for this survey? Ideally, up to 10 years. (e.g. 2014 – 2024)
Q22 For reported DRUG ALLERGY incidents, what are the drugs involved, age group (≤17 or >17 years), and level of harm (no harm, low harm, moderate harm, severe harm or death), listing up to 10 cases prioritized by severity of harm, followed by the most recent incidents?
Please indicate the total cases below if more than 10 cases were reported.
Example: Case 1 (Amoxicillin, >17yo, low harm).
▢ Case 1 (allergen, age, level of harm) (1)
▢ Case 2 (allergen, age, level of harm) (2)
▢ Case 3 (allergen, age, level of harm) (3)
▢ Case 4 (allergen, age, level of harm) (4)
▢ Case 5 (allergen, age, level of harm) (5)
▢ Case 6 (allergen, age, level of harm) (7)
▢ Case 7 (allergen, age, level of harm) (8)
▢ Case 8 (allergen, age, level of harm) (9)
▢ Case 9 (allergen, age, level of harm) (10)
▢ Case 10 (allergen, age, level of harm) (11)
▢ If more than 10 cases are reported, please indicate the total number of cases below. (13)
▢ No drug allergy incidents reported (14)
Q23 For reported FOOD and OTHER NON-DRUG ALLERGY incidents, what are the allergens involved, age (confirm age via clinical record if required), reactions, if serious incident reported and level of harm (no harm, low harm, moderate harm, severe harm or death), listing up to 10 cases prioritized by severity of harm, followed by the most recent incidents?
Please indicate the total cases below if more than 10 cases were reported.
Example: Case 1 (Peanut, 3yo, anaphylaxis, serious incident reported, moderate harm).
▢ Case 1 (allergen, age, reaction, serious incident reported, level of harm) (1)
▢ Case 2 (allergen, age, reaction, serious incident reported, level of harm) (2)
▢ Case 3 (allergen, age, reaction, serious incident reported, level of harm) (3)
▢ Case 4 (allergen, age, reaction, serious incident reported, level of harm) (4)
▢ Case 5 (allergen, age, reaction, serious incident reported, level of harm) (5)
▢ Case 6 (allergen, age, reaction, serious incident reported, level of harm) (7)
▢ Case 7 (allergen, age, reaction, serious incident reported, level of harm) (8)
▢ Case 8 (allergen, age, reaction, serious incident reported, level of harm) (9)
▢ Case 9 (allergen, age, reaction, serious incident reported, level of harm) (10)
▢ Case 10 (allergen, age, reaction, serious incident reported, level of harm) (11)
▢ If more than 10 cases report, please indicate the total number of cases below. (13)
▢ No food allergy OR other non-drug allergy incidents reported (14)
Q24 For FOOD AND OTHER NON-DRUG ALLERGY incidents, how many of the incidents was the allergen clearly documented in patients notes/correspondence prior to the incident? Please insert the number of cases involved in each category. (e.g. 0 – 100)
▢ Food allergies documented correctly, please specify: (1)
▢ Food allergies not documented, please specify: (2)
▢ Non-drug allergies documented correctly, please specify: (3)
▢ Non-drug allergies not documented, please specify: (4)
▢ The food/ non-drug allergens were not previously known (7)
Q25 For FOOD AND OTHER NON-DRUG ALLERGY incidents, how many of the incidents was the allergen correctly documented on the relevant field in EPR prior to incident (Cerner / Epic / Other)? Please insert the number of cases involved in each category. (e.g. 0 – 100)
▢ Food allergies documented correctly, please specify: (1)
▢ Food allergies not documented, please specify: (2)
▢ Non-drug allergies documented correctly, please specify: (3)
▢ Non-drug allergies not documented, please specify: (4)
▢ The food/ non-drug allergens were not previously known (5)
Q26 What were the causes identified in the food or other non-drug incidents? (Multiple answers allowed)
▢ Allergy not recorded in EPR (1)
▢ Allergy recorded but not flagged/alerted (2)
▢ Staff did not check EPR (3)
▢ Incorrect substance administered due to similar names/packaging (4)
▢ System error or failure (5)
▢ Other (Please Specify) (6)
▢ Unsure/ Don’t know (7)
Q27 What challenges, if any, does your Trust face in accurately recording and managing allergy information in EPR systems?
Q28 What improvements do you suggest could be made at a national level to better manage allergy information in patient records?

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259-2024

1. Please can you list the sites/locations that your Trust conducts elective surgery?
2. We are keen to understand whether your Trust are using any elective hubs – defined as exclusively performing planned surgery with ring fenced facilities and staff. Does your Trust use such a facility? If so, please list out the locations?
3. Are any of the elective hubs that you use managed by a different Trust?
4. Please could you list any Community Diagnostic Centres that your Trust makes use of that are located away from your acute hospital sites?

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223-2024

Digital Dictation

● Do you use Digital Dictation? If yes, could you please answer the following questions:

○ Name of the supplier & product?
○ How many user licences do you have?
○ What procurement method (if any) was used to obtain this system, i.e. what framework?
○ The contract start date?
○ The contract expiry date?
○ Total contract value?
○ Is the product integrated with PAS or EPR?
○ What is the name(s) and position(s) of the key internal stakeholder(s) for this service?
○ What is the person(s) email and telephone number?
○ What would you like to see in this product that is currently not being delivered?
Outsourced Transcription

● Do you use Outsourced Transcription? If yes, could you please answer the following questions:

○ Name of the supplier:

○ What procurement method (if any) was used to obtain this system, i.e. what framework:

○ The contract start date:

○ Volume of letters per month:

○ Total contract value:

○ What is the name(s) and position(s) of the key internal stakeholder(s) for this service:

○ What is the person(s) email and telephone number:

○ What would you like to see in this product that is currently not being delivered:

Speech Recognition
● Do you use Speech Recognition? If yes, could you please answer the following questions:

○ Name of the supplier & product?
○ How many user licences do you have?
○ What procurement method (if any) was used to obtain this system, i.e. what framework?
○ The contract start date?
○ The contract expiry date?
○ Total contract value?
○ Is the product integrated with PAS or EPR?
○ What is the name(s) and position(s) of the key internal stakeholder(s) for this service?
○ What is the person(s) email and telephone number?
○ What would you like to see in this product that is currently not being delivered?
Ambient AI Scribe

● Do you use AI-enabled Ambient Scribe? If yes, could you please answer the following questions:

○ Name of the supplier & product?
○ How many user licences do you have?
○ What procurement method (if any) was used to obtain this system, i.e. what framework?
○ The contract start date?
○ The contract expiry date?
○ Total contract value?
○ Is the product integrated with PAS or EPR?
○ What is the name(s) and position(s) of the key internal stakeholder(s) for this service?
○ What is the person(s) email and telephone number?
○ What would you like to see in this product that is currently not being delivered?
Video Consultation

● Do you use Video Consultation? If yes, could you please answer the following questions:

○ Name of the supplier & product?
○ How many user licences do you have?
○ What procurement method (if any) was used to obtain this system, i.e. what framework?
○ The contract start date?
○ The contract expiry date?
○ Total contract value?
○ Is the product integrated with PAS or EPR?
○ What is the name(s) and position(s) of the key internal stakeholder(s) for this service?
○ What is the person(s) email and telephone number?
○ What would you like to see in this product that is currently not being delivered?
○ How many user licences do you have?
○ What % of virtual/remote consultations are conducted using video vs telephone?
Health Information Systems
What supplier(s) do you use for the following?

● PAS (Patient Administration System)

● EPR (Electronic Patient Record)

● eDMS (Electronic Document Management System)

● RIS (Radiology Information System)

● LIMS (Laboratory Information Management System)

● e-Correspondence (e.g. Docman)

● Hybrid Mail (e.g. Synertec)

● Patient Portal

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221-2024(2)

1. Can you confirm if Gloucestershire Health and Care NHS Foundation Trust have any Eating Disorder Inpatient Services?
2. Please provide the number of patients in total with an eating disorder that have died of any cause so far this year and in each of the past 5 years, providing figures as <5 for any years that include deaths less than 5. 

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256-2024

1. Please state any digital technologies, e-therapies, internet-delivered therapies, online or digital therapies, digitally enabled therapies or digital therapeutics for adult mental health problems that your Trust has procured, contracted or are paid for by the service for use by service users.
2. Additionally, please state any digital technologies, e-therapies, internet-delivered therapies, online or digital therapies, digitally enabled therapies or digital therapeutics for adult mental health problems that your Trust uses or recommends to service users.
3. For the period of 2023/24, please provide any data monitoring information you collect on the technologies listed above.
4. Please list any Talking Therapies (formerly known as IAPT) providers that run services on your behalf or in connection with your Trust.
5. If these services are not run directly by the NHS please state who runs them and what they are (e.g. Social Enterprise, Limited Company, third sector group).
6. Please state any organisations or third parties (e.g. ORCHA) you have partnered with or commissioned to create or provide an app library.
7. For the period 2023/24 please state the total number of people your Trust treated for common mental health problems

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217-2024

Please disclose how much (total £) the trust has spent on on-framework agency, off-framework agency, and bank staff in the past four full financial years (2020/21; 2021/22; 2022/23; and 2023/24).
In this instance, “on-framework” refers to organisations on NHS England’s list of approved staffing providers. “Off-framework” refers to those who are not on this list but still provide services to trusts.
The figures should pertain to totals in each financial year and overall since 1 April 2020 (i.e., the start of the 2020/21 financial year). If possible, please also disclose:
1. A breakdown by total for all three (i.e., £2m on “on-framework”, £800k for “off-framework”, £1.2m for bank) in each of the four financial years; and
2. If available, the top three specialties by spend in each of the four financial years (e.g., gynaecology, dermatology, cardiology).

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GHC-16122024-355965

We are interested in the role of peer support workers within your organisation.
A peer support worker is someone who has obtained their role (paid or voluntary) through having lived experience of mental health services.
1. How many peer support workers are employed within acute inpatient mental health settings
2. Are the posts voluntary or paid and if paid at what banding?
3. Are there any vacant peer support worker posts in these settings and if so how many?
4. What strategies and policy documents do you have in place in relation to supporting peer support workers in their roles?

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211-2024

In relation to your supply of locum Psychiatrists for each grade and sub-specialty per month, please could you provide the answers to the requests below for the following periods?

i. Financial year 2022/2023
ii. Financial year 2023/2024
iii. April – September 2024

1. Please confirm the total number of vacancy requirements given out to framework and non-framework agencies for each agency
2. Please confirm the total number of shifts given out to framework and non-framework agencies for each agency
3. Please confirm the total number of agency locum doctors working per month, for each agency supplier divided between on and off framework.
4. Please confirm the total number of hours worked by agency locum doctors per month, for each agency supplier divided between on and off framework.
5. Please confirm the total number of unfilled vacancies (excluding locum filled posts) per month.

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253-2024

In the past 12 months, please confirm

1) The number of written translation requests and how many were met (e.g. January 2023 – 2 requests / 2 met)
2) The number of pre-booked telephone interpretation requests and how many were met?
3) The number of on-demand telephone interpretation requests and how many were met?
4) The number of face-to-face interpretation requests and how many were met?
5) A breakdown of the number of Face to Face Interpreter requests by language (e.g. January 2023: Polish 80 / Romanian 62 / Bulgarian 50 / Urdu 22 etc for each language each month)
6) What % of Face to Face Interpreter requests were met?
7) How many Interpreters Did Not Attend their appointments?
8) How many patients did not attend their appointment?
9) How many patients who did not attend appointments needed an interpreter?
10) How many bookings were cancelled by patients last minute?
11) What was the total spending for the year across all interpretation and translation services?
12) Who is the incumbent provider for the Trust?
13) When did the current contract come into effect?

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072-2023

I am writing to you under the Freedom of Information Act, to confirm if you hold and are able to share the following information.

Clinical Coding
• Please can you share a copy of your Clinical Coding policy if you hold this information?
• Please can you share if you hold any Standard Operating Procedures, Guidance, process guides for the clinical coding function?

Data Quality
• Please can you share a copy of your Data Quality policy if you hold this information?
• Please can you share if you hold any Standard operating Procedures, Guidance of process guides for staff working in the Data Quality Function?

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362-2024

Please may I request the following information under the Freedom of Information Act 2000.
Please can you indicate in the table below which services, if any, your organisation procures and advise who currently provides that service. Please confirm the current contract end date, how many journeys are conducted per annum including aborts, excluding cancelled., the approximate spend per annum and lastly, please indicate how many months in the previous 12 they achieve their Inbound and Outbound KPI targets. If you are answering on behalf of multiple sites / Trusts or geographical areas please state which and if the contracts differ between these please complete a separate table as appropriate.
Services Procured Current Provider Contract End Date
Patient journeys per annum Spend per annum In the previous 12 months, how many times was KPI achieved?
INBOUND OUT
Outpatients OUT
Discharges
Non-emergency patient transport High Dependency Mental Health Renal Dialysis Taxi Services – staff and/or patients

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411-2022

Under the Freedom of Information Act, please could I request the following information:
1. Please advise if the following services are outsourced to third parties. If outsourced, please provide the scope of services outsourced, the name of organisation outsourced to and the contract end date. Outsourced or in-house? Scope of services Name of organisation outsourced to Contract end date
Finance and Accounting Services e.g. accounts payable & receivable. Payroll Procurement 2. Please advise what software platforms you use for: Name of software platform Version
Finance and Accounting
Finance ERP
e.g. Agresso. Procurement
Requisitioning System
if Finance ERP not used. Catalogue Management System
e.g. GHX Nexus. Inventory Management System
e.g. eDC Gold. Tendering/Sourcing System
e.g. Atamis. Contract Management System
e.g. Atamis.

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235-2024

In the period 1st August 2024 to 31st October 2024 please provide a breakdown of:
• Total trust spend with framework agencies for locum doctors
Please provide a further breakdown for locum doctors by:
• Spend per grade
• Spend per specialty
• Spend per agency name


In the period 1st August 2024 to 31st October 2024 please provide a breakdown of:
• Total trust spend with off-framework agencies for locums doctors
Please provide a further breakdown for locum doctors by:
• Spend per grade
• Spend per specialty
• Spend per agency name


In the period 1st August 2024 to 31st October 2024 please provide a breakdown of:
• Total trust spend with the internal trust bank or associated external provider for locum doctors
Please provide a further breakdown for locum doctors by:
• Spend per grade
• Spend per specialty
• Spend per internal or associated external provider

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245-2024

Has your trust offered key worker accommodation historically?
If your trust has offered this historically, and you don’t currently, why do you no longer provide it?
If your trust has offered this historically, what happened to the accommodation you did have?

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246-2024

• What training is provided at Trust level to ensure safe and holistic care of the patients with spinal cord injury and which group of professionals is the training directed to?
• What training is available at Trust level for the Spinal Manual Handling competencies, for band 2, 3, 4, 5 and above? Who is responsible for the delivery of such training, does it fall under the Manual Handling or the Spinal Unit/Centre remit?
• How often is training delivered and how are competencies achieved and maintained?Are updates required to maintain competency?
• What guidance document/competency (e.g. MASCIP) is used during training of Spinal Manual Handling skills?
• How frequently trainers on Spinal Manual Handling skills would require updates?

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243-2024

The name, email address, and contact number of the person(s) or department responsible for managing the supply of temporary staffing for Allied Health Professionals (AHP) and Health Science Services (HSS) within your trust.

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255-2024

• In each year, how many MHPS investigations were instigated?
• Please provide the length of time each investigation took to complete. Length of time should begin on the date the clinician was notified that an MHPS investigation was instigated and end on the date the Case Manager wrote to confirm the outcome of the initial fact-finding report and decision on next steps.
• How many of these MHPS investigations resulted in disciplinary proceedings?
• How many of these MHPS investigations concluded the allegations were not substantiated? How many MHPS investigations were incomplete at the date of this request?
• In how many of the MHPS investigations were external investigators appointed?
• Please provide the names of the external investigators and/or the companies for whom they worked or were contracted. What are the criteria by which an external investigator is appointed?
• For each calendar year what was the financial cost to the Trust of employing the services of an external investigator?
• In how many of these MHPS investigations did the allegations relate solely to conduct?
• In how many of these MHPS investigations did the allegations relate solely to capability?
• In how many of these investigations were the clinicians excluded during the investigation?
• In how many exclusions was the reason for exclusion capability concerns?
• In how many exclusions was the reason for exclusion concern of interference in investigation process?
• What was the shortest and the longest period of exclusion?
• What proportion of the investigated were male?
• What proportion of the excluded were male?
• How many investigations involved a clinician over the age of 50?
• What ethnic origin does the clinician under investigation identify as?
• What ethnic origin does the clinician excluded identify as?

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252-2024

1. Please identify the Talking Therapies service that you are answering on behalf of.
2. Please may you inform us whether Body Dysmorphic Disorder (BDD) appears on your drop-down menu as a diagnosis/ problem descriptor on for example
IAPTus or PC-MIS software for measuring outcomes? (If not, what descriptor, do you use?)
3. If it is not on the drop-down menu, can you identify people with BDD in a different way (for example, the number who have completed the Body Image Questionnaire for BDD)?  
4. Do you use a digital front door like Limbic to screen clients? If yes, which one do you use, and does it directly screen for BDD?
5. Please inform us whether your staff ask the recommended screening question to help identify people with BDD? (The “Talking Therapies manual for anxiety and depression” recommends a question “Have you worried a lot about your appearance or the way a bodily feature looked and wish you could think about it less?”. ) If you do not use the recommended question, do you routinely screen for BDD with a different question or leave it up to therapists to identify if it appears clinically relevant? (if yes, what is the question)?
6. If you use a screening question to try to identify people with BDD, at what stage do you ask the question. e.g., (a) first contact/triage, (b) at assessment at step 2 guided self-help (c) at assessment for step 3 (high intensity)?
7. Please inform us if you use the recommended Anxiety Disorder Specific Measure (ADSM) “The Body Image Questionnaire” (BIQ) in people with BDD to determine outcomes during therapy?  If not, do you use the PHQ9 and GAD7 for BDD or something else?
8. For people discharged in the year 1st April 2023 – 31st March 2024, please inform us of the total number of people you discharged (all diagnoses, at least one contact) and the total number of people discharged for BDD as the main problem.
9. For people discharged in the year 1st April 2023 – 31st March 2024, please inform us of the total number of people you took on for therapy (all diagnoses, at least 2 contacts) and the total number of people with BDD that you took on for therapy (at least 2 contacts) that were discharged.
10. Of those that you took on for therapy, what proportion / numbers of people with BDD received treatment at Step 2 with a PWP? If treatment is with a PWP, what proportion and number is a generic CBT for anxiety/ depression or other approach, and what proportion and number received a specific computer program or workbook for BDD?  Please specify which one you use.
11. Of those with BDD who received treatment at Step 2 with a PWP, what was the average number of sessions for generic CBT for anxiety/ depression and for a specific computer program or workbook for BDD?
12. For people discharged from the 1st April 2023 to 31st March 2024 with the last treatment type being step 3, what was the average number of sessions in the episode for those treated with BDD and the average for all other diagnoses in the service?
13. For people discharged in the year 1st April 2023 – 31st March 2024, please inform us of the number of people with BDD who had 2 Body Image Questionnaires completed prior to discharge (and the number who had the GAD7 instead of the BIQ) at Step 2 and at Step 3 (high intensity)?
14. For people discharged in the year 1st April 2023 – 31st March 2024, what percentage and number of people with BDD in the treated sample achieve reliable improvement at Step 2 and Step 3? (Note the reliable change on the BIQ is ≥10 – please state if you are using the GAD7 for reliable improvement). How does that compare to the percentage and number who achieve reliable improvement on all the other diagnoses in the service?
15. For people discharged in the year 1st April 2023 – 31st March 2024, what was the mean and standard deviation and number of clients of the Body Image Questionnaire in those taken on for treatment at Step 2 and at Step 3?
16. For people discharged in the year 1st April 2023 – 31st March 2024, what was the mean and standard deviation and number of clients with BDD on the Body Image Questionnaire after treatment at Step 2 and at Step 3?
17. For people discharged in the year 1st April 2023 – 31st March 2024, what proportion and number achieve reliable improvement and recovery after treatment (≤ 40 is no longer a case) with BDD on the Body Image Questionnaire at Step 2 and Step 3?
18. How many of your CBT therapists have attended a top up workshop or any other training in treating BDD?
19. Please can you do a survey of your CBT therapists in your service and ask them.  
“How much of a priority do you think is training in BDD compared to other problems in your service?”
1. – Not a priority 
2. – Low priority 
3. – Medium priority
4. – High priority
5. – Essential 

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242-2024

1. How many people do you have in your access request team?
2. How many data access requests do you get annually on average?
3. What is the average time spent on a single access request?
4. How many different systems are checked as part of an access request on average?
5. What is the approx. number or percentage of requests that breach the expected response time over an annual period?
6. What system or process do you currently use to manage your SAR requests
7. Are the Trust medical records digital, paper, or mixed
8. If digital, what EPR and/or EDM system is used to manage these records.
9. When is the expiry date to the EPR and/or EDMS contract?

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262-2024

1. Do you have an Electronic Patient Record (EPR) system in place?
2. If so, when was the EPR is deployed?
3. What is the value of the EPR contract, either annually or total contract value ?
4. When is the current EPR contract due for renewal?

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260-2024

Is FERN still operational and comprised of the same team members?
If yes, is this not counter to NHS England’s position statement that police should not be involved in care?
If no, what has replaced it and how has police involvement in care been “eradicated” as mandated by NHS England?

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251-2024

Q 1 Please provide for the five individual years 2019-24 the total number of patient safety reviews in inpatient mental health carried out by the trust.

Q 2 Out of those PSR’s how many examined a patient death?
Q 3 Out of those fatal PSR’s please let me know how many deaths in the report were linked to staffing levels. ( a straightforward wordsearch in the conclusions would suffice).

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249-2024

1. Has the trust received written advice or guidance from NHS England setting out how to comply with the NHS sexual safety charter? Please answer yes or no.
1.1 If yes, please set out what advice or guidance NHS England provided, or provide a copy of it.

2. Point 10 of the NHS sexual safety charter states: “We will capture and share data on prevalence and staff experience transparently.” If you answered yes to question 1, has NHS England provided written advice or guidance as to how the trust should record the prevalence of unwanted, inappropriate and/or harmful sexual behaviour in order to comply with point 10 of the charter? Please answer yes or no.

2.1 If yes, please set out what advice or guidance NHS England has provided, or provide a copy of it. Specifically, please clarify whether this guidance prescribes what sexual harm data the trust should record, and how to record it? For example, does it stipulate that the trusts should record specific categories of sexual harm, such as patient-on-staff or staff-on-patient incidents? If so, please provide details.

3. If the trust has received no guidance from NHS England as to how to record the prevalence of unwanted, inappropriate and/or harmful sexual behaviour, how does the trust currently record these incidents?

3.1 Does the trust record and centrally collate all types of sexual safety incidents? Please answer yes or no.

3.2. Which of the following categories of incidents does the trust record and centrally collate. Please answer yes or no:

• Patient-on-staff incidents
• Staff-on-staff incidents
• Patient-on-patient incidents
• Staff-on-staff incidents
• Visitor-on-staff incidents
• Visitor-on-patient incidents
• Patient-on-visitor incidents
• Staff-on-visitor incidents

3.3 Does the trust record any other categories of incidents, such as incidents perpetrated by members of the public? If so, please provide details of these categories.

4. Is the trust fully compliant with all 10 points of the sexual safety charter?

4.1. If yes, when did the trust become fully compliant?

4.2 If no, what points of the charter has the trust yet to comply with; and when does the trust expect to become fully compliant with the charter?

5. Has the trust’s compliance with the charter been assessed or audited by NHS England? Please answer yes or no.

5.1 If yes, what were the findings of that assessment or audit? Was the trust deemed to be fully compliant, partially compliant or not compliant?

5.2 If yes, when was the assessment or audit carried out and when did the trust receive its findings?

6. Has the trust undertaken any internal audits or assessments of its compliance with the sexual safety charter? Please answer yes or no.

6.1 If yes, what were the findings or this assessment or audit?

6.2 If no, does the trust have plans to conduct an audit or assessment of compliance?

6.3 If you answered yes to 6.2, when does the trust plan to conduct this assessment or audit of compliance?

7. Does the trust keep centralised records of child abuse committed on the trust premises? Please answer yes or no

8. Which incident and risk reporting system does the trust use to record sexual unwanted, inappropriate and/or harmful sexual behaviour? (For example, Datix or Ulysses.)

9. Has the trust appointed a domestic abuse and sexual violence (DASV) lead? Please answer yes or no.

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244-2024

1. How many buildings / blocks are you responsible for owning / managing from a maintenance perspective? (Include any under PFI contracts)
2. How many of these buildings / blocks contain asbestos?
3. How many Asbestos Containing Materials (ACMs) do you have? If you are uncertain, please provide an estimate.
4. What format of asbestos register do you have? (e.g. paper based, Excel, internal database, externally digital, asbestos consultant system, survey reports etc.)

5. Does your Trust have a dedicated person(s) to manage asbestos? If so how many roles.
6. What is the job title of the person (or persons) who are responsible for managing asbestos day to day (not the Dutyholder)?
7. Does this person / role solely cover asbestos or do they have other responsibilities?
8. What asbestos / health & safety qualifications do those persons involved in the management of asbestos hold? (e.g. Asbestos Awareness, NEBOSH, CoCA, P401, P402, P403, P404, P405, P406, P407, S301, W504 etc.)
9. Does your Trust have external support for asbestos management? (Not including undertaking removal/ abatement, surveys, sampling, air monitoring, training etc.)
10. Does your Trust employ an Independent Assessor / Authorised Person / Authorising Engineer for asbestos?
11. Does your Trust undertake external audits of asbestos management?
12. Do you undertake any of the following asbestos activities in-house – sampling, re-inspections, removal / abatement, training?

13. Do you employ asbestos consultants?
14. Do you require asbestos consultants to be UKAS accredited?
15. If using consultants, what services do you get them to undertake? (e.g. management / refurbishment / demolition surveys, air monitoring & 4SC, specification writing, training etc.)
16. If using consultants, how do you procure their services? (e.g. per job, approved list, national framework, internal framework, annual contract etc.)
17. Within the last 3 years have you had issues with the standard or work undertaken by asbestos consultants?

18. Do you employ Licensed Asbestos Removal Contractors (LARCs)?
19. Do you employ Non-Licensed Asbestos Contractors?
20. If using contractors, how do you procure their services? (e.g. per job, approved list, national framework, internal framework, annual contract etc.)
21. Within the last 3 years have you had issues with the standard or work undertaken by asbestos removal contractors?

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232-2024

The first part of my request relates to contact centre service contracts which could relate to one of the following:

1. Advanced call distribution to control the flow of calls and maximise customer experience
2. Email, website live chat and integrations with popular social media apps like Facebook and Instagram
3. Performance monitoring tools to track performance, customer satisfaction and other key sales metrics

1. Incumbent Supplier: For each of the contract(s) please can you provide me with the supplier of the contract.

2. Annual Average Spend: For each supplier, please state the annual average (over 3 years) spend for each supplier

3. Contract Duration: For each supplier, please state the contract duration of the contract expires. If available please also include any contract extensions.

4. Contract Expiry: For each supplier, please state the date of when the contract expires.

5. Contract Review: For each supplier, please state the date of when the contract will be reviewed.

6. Contract Description: For each supplier, please state a brief description of the services provided of the overall contract.

7. Contact Details: For each supplier, please state the person from within the organisation responsible for the contract. Please provide me with their full name, actual job title, contact number and direct email address. At the very least please provide me with their actual job title.

8. Number of Agents; please provide me with the total number of contact centre agents;

9. Number of Sites; please can you provide me with the number of sites the contact centre covers.

10. Manufacturer of the contact centre: Who is the manufacturer of the contact centre system that you operate?

11. Do you use Microsoft Exchange 2003 as your email server? If not, then which products do you use?

12. Number of email users: Approximate number of email users across the organisations.

The second part of my request relates to the use inbound network services contracts which could relate to one of the following:
1. 0800, 0845, 0870, 0844, 0300 number
2. Routing of calls
3. Caller Identifier
4. Caller Profile- linking caller details with caller records
5. Interactive voice response (IVR)

1. Incumbent Supplier: For each of the contract(s) please can you provide me with the supplier of the contract.
2. Annual Average Spend: For each supplier, please state the annual average (over 3 years) spend for each supplier
3. Contract Expiry: For each supplier, please state the date of when the contract expires.
4. Contract Review: For each supplier, please state the date of when the contract will be reviewed.
5. Contract Description: For each supplier, please state a brief description of the services provided of the overall contract.
6. Contact Details: For each supplier, please state the person from within the organisation responsible for the contract. Please provide me with their full name, actual job title, contact number and direct email address.

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238-2024

1. Tetrabenazine usage. I am trying to determine the disease areas for the usage of Tetrabenazine.
Therefore, where possible to split the usage between the following disease areas:

Huntington’s Disease
Tardive Dyskinesia
Parkinson’s disease
Medication induced Dystonia

2. I am also trying to define the treatment sites for mental health provision within both the hospital and community settings, e.g.

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221-2024

All available treatment pathways for patients with eating disorders in the Trust’s various specialist services (e.g. inpatient / day patient / community)?
The number of eating disorder patients in total on each available pathway and in each available setting so far this year and in each of the past 5 years.
The number of patients in total with an eating disorder that have died of any cause so far this year and in each of the past 5 years.
Of the patients in question three, above, please provide the location in which the death occurred, for example, in an acute hospital, in the Specialist Eating Disorder Unit, in a palliative care setting, elsewhere in the Trust, or outside any Trust setting.
Please provide a copy of your Trust’s SEED (Severe and Enduring Eating disorder) pathway or similar pathway for patients with long-standing eating disorders.

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236-2024

How many patients have been treated through the Gloucestershire Health and Care NHS Foundation Trust’s post-COVID service, and what ethnic groups are they a part of? Please can you break down the numbers year by year since the service started to the present day.
How many patients remained on the waiting list each month for the service, and what ethnic groups are they a part of? Please can you break down the numbers year by year since the service started to the present day.
How many staff have been designated to your post-COVID service each year since the service started to the present day?

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