Freedom of Information Request – Ref: 242-2024
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
How many people do you have in your access request team?
Our response:
3
You asked:
How many data access requests do you get annually on average?
Our response:
1,100
You asked:
What is the average time spent on a single access request?
Our response:
From 5 minutes to 5 days depending on the size of the record
You asked:
How many different systems are checked as part of an access request on average?
Our response:
6
You asked:
What is the approx. number or percentage of requests that breach the expected response time over an annual period?
Our response:
0.45%
You asked:
What system or process do you currently use to manage your SAR requests
Our response:
Excel, UK GDPR
You asked:
Are the Trust medical records digital, paper, or mixed
Our response:
Mixed
You asked:
If digital, what EPR and/or EDM system is used to manage these records
Our response:
SOEL Health, RiO EPR, SystmOne, Blithe Lillie, IAPTus, CITO
You asked:
When is the expiry date to the EPR and/or EDMS contract?
Our response:
| SOEL Health | 31/03/2024 | |
| Rio EPR | 24/06/2024 | |
| SystmOne | 25/06/2024 | |
| Blithe Lillie | 30/11/2026 | |
| IAPTus | 31/04/2026 | |
| CITO | 31/03/2026 |
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.