Trust HQ
Edward Jenner Court
1010 Pioneer Avenue
Brockworth
Gloucester
GL3 4AW
—
E-mail: freedomofinformation@ghc.nhs.uk Website: www.ghc.nhs.uk
DATE: 21/10/2021
Freedom of Information Request – Ref: FOI 235-2122
Thank you for your recent Freedom of Information request. Please find our response below.
1. What IT solution does the trust use to visualise inpatient status? e.g. at which point they are on their patient journey SystmOne and RiO
2. What IT solution does the trust use to manage bed occupancy? SystmOne and RiO
3. What IT solution does the trust use to manage demand and capacity for:
• Unplanned care
• Planned/Elective care SystmOne SystmOne and RiO
4. What IT solution does the trust use for real-time ward and bed management? SystmOne, RiO and SHREWD
5. What IT solution does the trust use for PT pathway management? SystmOne and RiO
6. What IT solution does the trust use for Discharge Planning? SystmOne and RiO
7. What IT solution does the trust use to provide Multi-Disciplinary Team views? SystmOne and RiO
8. What IT solution does the trust use to manage patients from outside the region? SystmOne and RiO
9. Does the trust use a single Dashboard/CommandCentre solution to manage patient placement? Yes – SystmOne SPCA.
10. What IT solution does the trust use for Clinical Noting? SystmOne and RiO
11. What IT solution does the trust use for Handovers? SystmOne and RiO
12. What IT solution does the trust use for recurring task management? SystmOne and RiO
13. What IT solution does the trust use for domestic services? SystmOne and RiO
14. What/Which IT solutions does the trust use for task list management? SystmOne and RiO
15. What IT solution does the trust use for referral, leave and bed management? SystmOne and RiO
16. What IT solution does the trust use for Community team planning? SystmOne
17. Does the trust provide data to, and can access a regional command centre/dashboard? Yes
18. Does the trust have the ability to share and receive input from neighbouring Community Trusts and Social Services? Yes
19. Which provider, if any, does the trust use for Hospital@Home services? e.g. repatriation of patients to their home SystmOne
Should you have any queries in relation to our response in this letter, please do not hesitate to contact me. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:-
– Head of Legal Services / Associate Director of Corporate Governance Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
GLOUCESTER GL3 4AW
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E-mail: —
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office ICO. for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely,
Freedom of Information Officer
On behalf of Gloucestershire Health & Care NHS Foundation Trust
FOI Request
Sent: 19 October 2021 10:03
To: Freedom of Information
Subject: Re: Automatic reply: Freedom of Information Request
This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. If unsure, please contact ghcit@ghc.nhs.uk
Hi -,
Thank you for your clarification request. Please see my response below:
The patients pathway ie. through their visit, but also through care pathways I hope this has helped.
Kind regards
On Mon, Oct 18, 2021 at 4:27 PM Freedom of Information wrote:
-------------------------Sirs
Freedom of Information Request – Ref: FOI 235-2122
Thank you for your recent Freedom of Information request. In order to respond to your request our information teams are seeking the below clarification:
What IT solution does the trust use for PT pathway management? – What does this mean please?
Would you be able to provide clarification around the information you are expecting the response to include for this question?
Kind Regards,
Legal Services Officer Legal Services. Gloucestershire Health and Care NHS Foundation Trust
Address: Edward Jenner Court, Pioneer Avenue, Gloucester Business Park, Brockworth, GL3 4AW
Sent: 23 September 2021 09:41
To: Freedom of Information
Subject: Re: Automatic reply: Freedom of Information Request
This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. If unsure, please contact ghcit@ghc.nhs.uk
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Under the Freedom of Information Act, can you please provide the following information. If no IT solution is used for a specific process, please confirm if this process is paper-based or managed on a spreadsheet.
1. What IT solution does the trust use to visualise inpatient status? e.g. at which point they are on their patient journey
2. What IT solution does the trust use to manage bed occupancy?
3. What IT solution does the trust use to manage demand and capacity for:
1. Unplanned care
2. Planned/Elective care
4. What IT solution does the trust use for real-time ward and bed management?
5. What IT solution does the trust use for PT pathway management?
6. What IT solution does the trust use for Discharge Planning?
7. What IT solution does the trust use to provide Multi-Disciplinary Team views?
8. What IT solution does the trust use to manage patients from outside the region?
9. Does the trust use a single Dashboard/CommandCentre solution to manage patient placement?
1. If so, what is the name of the solution?
10. What IT solution does the trust use for Clinical Noting?
11. What IT solution does the trust use for Handovers?
12. What IT solution does the trust use for recurring task management?
13. What IT solution does the trust use for domestic services?
14. What/Which IT solutions does the trust use for task list management?
15. What IT solution does the trust use for referral, leave and bed management?
16. What IT solution does the trust use for Community team planning?
17. Does the trust provide data to, and can access a regional command centre/dashboard?
18. Does the trust have the ability to share and receive input from neighbouring Community trusts and Social services?
19. Which provider, if any, does the trust use for Hospital@Home services? e.g. repatriation of patients to their home
Kind regards,
On Wed, Sep 22, 2021 at 10:54 AM Freedom of Information wrote:
Good morning,
Thank you for your email.
We don’t appear to have an FOI Request from yourself. Are you able to send this through again please so we can process?
Kind regards,
- ---
Legal Services Officer Legal Services. Gloucestershire Health and Care NHS Foundation Trust
Address: Edward Jenner Court, Pioneer Avenue, Gloucester Business Park, Brockworth, GL3 4AW
Telephone: 0300 421 8357 --- Website: www.ghc.nhs.uk
From: Sarah Ford [mailto:sarah.ford1218@gmail.com] Sent: 15 September 2021 14:23
To: Freedom of Information
Subject: Re: Automatic reply: Freedom of Information Request
This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. If unsure, please contact ghcit@ghc.nhs.uk
Afternoon, Making reference to the Freedom of Information Request that was sent on the 22nd of July 2021. Of course I completely understand that there will be a continued delay, but I wondered if you're able to provide a rough estimate on when this might be completed please? Kind Regards,
Sarah On Thu, Jul 22, 2021 at 11:38 AM Freedom of Information wrote:
Thank you for your Freedom of Information request. In these current unprecedented times and additional demand on our staff in our response to Covid-19 we will endeavour to reply to your FOI within the allocated time however there maybe a delay and we will inform you of the new reply date as soon as possible. We apologise for any inconvenience this may cause, we do remain committed to responding to your request and will respond as soon as we are able. Thank you for your understanding.
Should our response to your request breach the statutory timeframe and you remain unhappy with our response you have the right to complain to the Information Commissioners Office and you can contact them at:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, tel 0303 123 1113, fax 01625 524 510 or visit web site www.ico.org.uk Need Help Now?
If your enquiry is urgent and relates to the care and treatment of you, a family member, relative or friend, then please take action as follows:
Please contact your health care professional or team without delay, if you are receiving care or treatment from the Trust.
Speak with your GP or Out of Hours GP 111., if you are not receiving treatment from the Trust.
If you are experiencing feelings of distress or despair, you can contact The Samaritans, 24 hours a day, 7 days a week by calling 116 123 UK.. You can also visit http://www.samaritans.org
If you need an emergency service such as an ambulance, please dial 999.
If you have any queries or concerns in the meantime, please do not hesitate to contact me. We would like to take this opportunity to thank you for your interest in Gloucestershire Health & Care NHS Foundation Trust.