Trust HQ
Edward Jenner Court
1010 Pioneer Avenue
Brockworth
Gloucester
GL3 4AW
Direct Tel: 0300 421 8100
E-mail: freedomofinformation@ghc.nhs.uk Website: www.ghc.nhs.uk
8th June 2022
Freedom of Information Request – Ref: FOI 105-2022
Thank you for your recent Freedom of Information request. Please find our response below.
Do you use any applications or tools to communicate with your patients digitally? We only communicate with patients electronically through SMS appointment reminders.
I am interested in all aspects of patient communication, but particularly:
– Pre- and post-operative communication
– eConsent
– Outpatients
– Emergency Care
– Patient engagement at home
– Patient satisfaction
Please advise of the individuals. name and/or job title. with responsibility for developing digital communications with patients. Friends & Family forms patient satisfaction. are sent out via BI & there are on-line appointments.
Laura Collins-Mills
Head of Digital Transformation
Also, do you have performance targets for monitoring patient satisfaction? There isn’t a performance target as such as present, but we do have to report on our results of the FFT Friends and Family Test. surveys nationally on a monthly basis and we report on number of responses received and the level of satisfaction i.e. how many of the respondents gave a satisfaction rate of good or very good.
The FFT is undertaken through a variety of methods, most of these are electronic through text message, email or iPads, but we also offer paper surveys where this is more appropriate.
If so, please advise of the individuals. name and/or job title. with responsibility for monitoring or reporting on these targets. Marit Endresen
Patient Survey Manager
Should you have any queries in relation to our response in this letter, please do not hesitate to contact me. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to: –
– Head of Legal Services / Associate Director of Corporate Governance Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
GLOUCESTER GL3 4AW
——-
E-mail: —
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office ICO. for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely,
Freedom of Information Officer
On behalf of Gloucestershire Health & Care NHS Foundation Trust
FOI Request
Gloucestershire Health and Care NHS Foundation Trust,
Do you use any applications or tools to communicate with your patients digitally?
I am interested in all aspects of patient communication, but particularly:
- Pre- and post-operative communication
- eConsent
- Outpatients
- Emergency Care
- Patient engagement at home
- Patient satisfaction
Please advise of the individuals. name and/or job title. with responsibility for developing digital communications with patients.
Also, do you have performance targets for monitoring patient satisfaction?
If so, please advise of the individuals. name and/or job title. with responsibility for monitoring or reporting on these targets.