Trust HQ
Edward Jenner Court
1010 Pioneer Avenue
Brockworth
Gloucester
GL3 4AW
—
E-mail: freedomofinformation@ghc.nhs.uk
Website: www.ghc.nhs.uk
Freedom of Information Request – Ref: FOI 088-2122
Thank you for your recent Freedom of Information request. Please find our response below.
1. How many people are currently regarded
as habitual / unreasonably persistent /
vexatious complainants under your Trust’s
Complaints policy?
Zero
2. How many have been regarded as habitual
/ unreasonably persistent / vexatious
complainants under your complaints policy
in the last five years?
Zero
3. A copy of the protocol / policy on how your
Trust deals with enquiries from Members of
Parliament.
Please see attached as a separate pdf document.
Should you have any queries in relation to our response in this letter, please do not hesitate to contact
me. If you are unhappy with the response you have received in relation to your request and wish to ask
us to review our response, you should write to:-
–
Associate Director of Corporate Governance
Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
GLOUCESTER GL3 4AW
If you are not content with the outcome of any review, you may apply directly to the Information
Commissioner’s Office ICO. for further advice/guidance. Generally, the ICO will not consider your case
unless you have exhausted your enquiries with the Trust which should include considering the use of
the Trust’s formal complaints procedure. The ICO can be contacted at: The Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely,
Freedom of Information Officer
On behalf of Gloucestershire Health & Care NHS Foundation Trust
FOI Request
Sent: 17 April 2021 19:20
To: Freedom of Information
Subject: Freedom of Information request This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. If unsure, please contact ghcit@ghc.nhs.uk
I am making a Freedom of Information request to your Trust . I would like to know: a. How many people are currently regarded as habitual / unreasonably persistent / vexatious complainants under your Trust’s Complaints policy?
b. How many have been regarded as habitual / unreasonably persistent / vexatious complainants under your complaints policy in the last five years?
and a copy of the protocol / policy on how your Trust deals with enquiries from Members of Parliament. Thank you.