Trust HQ
Edward Jenner Court
1010 Pioneer Avenue
Brockworth
Gloucester
GL3 4AW
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E-mail: freedomofinformation@ghc.nhs.uk Website: www.ghc.nhs.uk
DATE: 08/02/2022
Freedom of Information Request – Ref: FOI 010-2022
Thank you for your recent Freedom of Information request. Please find our response below.
We are looking to update our records to ensure that we make timely contact in the future in relation to Patient and Staff Insight and Feedback programmes. We would therefore be grateful if you could respond to the following questions by return email and at the earliest opportunity.
Can you answer the three questions for each of the below surveys:
1. CQC patient surveys:
• Urgent and Emergency Care • Children and Young Peoples Inpatient • Community Mental Health
• Adult Inpatient
• Maternity
2. NHS PROMs patient Reported Outcome Measures.for hip and knee replacements
3. NHS National Staff Survey
4. Quarterly Staff Friends and Family test now called National Quarterly Pulse Survey.
5. Patient Friends and Family Test.
Can you provide details of your current supplier?
Can you provide details of the current renewal/end date of this contract?
Who is the main point of contact for this contract and their title and contact details?
1. CQC patient surveys: Urgent and Emergency Care Children and Young Peoples Inpatient Community Mental Health Adult Inpatient Maternity To confirm, the only survey relevant to Gloucestershire Health & Care NHS Foundation Trust is ‘Community Mental Health’. Contracted supplier: Iqvia previously Quality Health.
Contract renewal: Contract is for current survey year 2022. only
Main contact: Marit Endresen – Patient Survey Manager
2. NHS PROMs patient Reported Outcome Measures.for hip and knee replacements This is not relevant to Gloucestershire Health & Care NHS Foundation Trust. 3. NHS National Staff Survey Supplier is IQVIA formerly Quality Health.
Contract is due for renewal in 2022
Main GHC contact: Ruth Thomas
Associate Director: OD, Learning and Development
4. Quarterly Staff Friends and Family test now called National Quarterly Pulse Survey. Gloucestershire Health & Care NHS Foundation Trust use the national system provided by Staff Experience and Engagement Team, People Directorate, NHS England and NHS Improvement.
No contract/renewal date in place.
5. Patient Friends and Family Test. No contractor. The patient FFT is carried out in-house using Snap Surveys software. Managed by the Patient and Carer Experience Team. Main contact : Marit Endresen, Patient Survey Manager
Should you have any queries in relation to our response in this letter, please do not hesitate to contact me. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:-
– Head of Legal Services / Associate Director of Corporate Governance Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
GLOUCESTER GL3 4AW
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E-mail: —
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office ICO. for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely,
Freedom of Information Officer
On behalf of Gloucestershire Health & Care NHS Foundation Trust
FOI Request
Subject: Freedom of Information Request This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. If unsure, please contact ghcit@ghc.nhs.uk
-------------------------Colleague
We are looking to update our records to ensure that we make timely contact in the future in relation to Patient and Staff Insight and Feedback programmes. We would therefore be grateful if you could respond to the following questions by return email and at the earliest opportunity.
Can you answer the three questions for each of the below surveys:
1. CQC patient surveys: a. Urgent and Emergency Care b. Children and Young Peoples Inpatient c. Community Mental Health d. Adult Inpatient e. Maternity 2. NHS PROMs patient Reported Outcome Measures.for hip and knee replacements
3. NHS National Staff Survey 4. Quarterly Staff Friends and Family test now called National Quarterly Pulse Survey.
5. Patient Friends and Family Test. Can you provide details of your current supplier : Can you provide details of the current renewal/end date of this contract?
Who is the main point of contact for this contract and their title and contact details?
Learn more about IQVIA Take a look at our webpage for more information:
https://www.iqvia.com/locations/uk-and-ireland/solutions/nhs-solutions
Advanced Notice of Annual Leave: IQVIA Technology Services Ltd, a company registered in England and Wales, whose registered office address is 23 Forbury Road, Reading, RG1 3JH, registration number: 03566800