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Internal Bank (Medics) Provider

Dear FOI Officer,

Under the Freedom of Information Act 2000, I am writing to request the following information:

Provider 1
1. What is the name of your Medics Internal Bank software provider? (None if software not used)
2. When did the contract for this provider start? (dd/mm/yyyy) (None if software not used)
3. When does the contract for this provider expire? (dd/mm/yyyy) (None if software not used)

Provider 2 (If applicable)
4. What is the name of your second Medics Internal Bank software provider? (If you have more than one provider)
5. When did the contract for this second provider start? (dd/mm/yyyy)
6. When does the contract for this second provider expire? (dd/mm/yyyy)

Provider 3 (If applicable)
7. What is the name of your third Medics Internal Bank software provider? (If you have more than one provider)
8. When did the contract for this third provider start? (dd/mm/yyyy)
9. When does the contract for this third provider expire? (dd/mm/yyyy)

Additional
10. What was the Trust’s total spend on Medics Internal Bank fees in 2024 (excluding implementation)?
11. What was the Trust’s total spend on Medics Internal Bank fees in 2025 (excluding implementation)?

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Collaborative Bank (Nurses) Provider

Dear FOI Officer,

Under the Freedom of Information Act 2000, I am writing to request the following information:

Provider 1
1. What is the name of your Nurses Collaborative Bank software provider? (None if software not used)
2. When did the contract for this provider start? (dd/mm/yyyy) (None if software not used)
3. When does the contract for this provider expire? (dd/mm/yyyy) (None if software not used)

Provider 2 (If applicable)
4. What is the name of your second Nurses Collaborative Bank software provider? (If you have more than one provider)
5. When did the contract for this second provider start? (dd/mm/yyyy)
6. When does the contract for this second provider expire? (dd/mm/yyyy)

Provider 3 (If applicable)
7. What is the name of your third Nurses Collaborative Bank software provider? (If you have more than one provider)
8. When did the contract for this third provider start? (dd/mm/yyyy)
9. When does the contract for this third provider expire? (dd/mm/yyyy)
Additional

10. What was the Trust’s total spend on Nurses Collaborative Bank fees in 2024 (excluding implementation)?
11. What was the Trust’s total spend on Nurses Collaborative Bank fees in 2025 (excluding implementation)?

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Post Room

1. How many letters in total were sent by the Trust between 1st October 2024 – 30th September 2025? Of those, how many and what percentage were:

a) Posted locally (i.e. franked and sent out by the post room):
b) Sent via hybrid mail (i.e. posted by your hybrid mail supplier):
c) Sent digitally (i.e. published and read by the recipient via the NHS app):

2. Of those letters posted locally or sent via hybrid mail between 1st October 2024 – 30th September 2025, how many were sent 1st class? Of those letters posted locally or sent via hybrid mail between 1st October 2024 – 30th September 2025, how many were sent via 2nd class?

3. If you use a hybrid mail service: As of September 2025, who is your hybrid mail provider? Which frameworks do you use to tender for hybrid mail? What date was the agreement signed? When does the contract expire?

4 If you use a patient portal for some or all of your patient communications: As of September 2025, who is your patient portal or NHS app supplier: What month and year did your patient portal or NHS app go live for online communications: Month / Year As of September 2025, what is the total number of patients registered to receive online communications via your patient portal or NHS app: What percentage of letters submitted to your hybrid mail provider were first passed into the NHS app (i.e. the letter was not read in the app by the intended recipient): % Does your hybrid mail supplier charge you for passing letters into your NHS app: Yes / No What were the total number of letters sent and read by patients via your patient portal or NHS app between 1st October 2024 – 30th September 2025 (i.e. read online):

5. As of 2025, who manages digital transformation initiatives? Name: Phone: Email Address:

6. As of 2025, who is your print room manager / manager of mailing operations? Name: Phone: Email Address: 7. As of 2025, who manages procurement for print and post solutions? Name: Phone: Email Address:

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Medical Devices

,

I would be most grateful if you would provide me, under the terms of The Freedom of Information Act, answers to the following questions.

1. How many medical devices/EBME Managed devices does the Trust own?

2. How many Trust medical devices are subject to lease/finance arrangements?

3. How many patient beds does the Trust own?

4. How many patient beds are subject to lease/finance arrangements?

5. Does the Trust maintain the devices using a EBME/Clinical Engineering/Medical Physics Department?

6. How many Engineers are employed by the Trust within the EBME/Clinical Engineering/Medical Physics Department?

7. Does the Trust subcontract the maintenance of any medical/EBME devices to an external service provider?

8. What devices are under service contract with an external service provider?

9. If an external service provider(s) is utilised, please provide the name of the contracted service provider?

10. Where an external service provider(s) is utilised, please provide the type of service contract that is in place, i.e. PPM/ Fully- Comprehensive / Ad-hoc support and for what device?

11. Where an external service provider(s) is utilised, please state the service contract period, i.e. start/end dates?

12. Where an external service provider(s) is utilised, what was the value of the contract on award?

13. Please confirm as a percentage the amount of devices that have had their routine scheduled service/inspection completed?

14. Please confirm as a percentage the amount of devices that have not had their routine scheduled service/inspection completed?

15. Please provide the name, email address of the role responsible for managing medical devices within the trust?

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Acupuncture Treatments / Services

I write to request the following information:

1. Does your Trust currently provide or commission acupuncture treatments or acupuncture services?

2. For each of the last five fiscal years (2020/2021, 2021/2022, 2022/23, 2023/24, 2024/25), please provide:
a. The amount spent on the provision or commissioning of acupuncture services or treatments
b. The number of patients seen by these services

Year Amount Spent Number of patients
2020/21
2021/22
2022/23
2023/24
2024/25

3. Do you currently have a contract in place with any provider for the provision of acupuncture services? If so, please provide a copy of the contract.

4. Which external organisations, charities or companies (eg the Sam Buxton Sunflower Healing Trust) have you contracted or engaged with over the provision of acupuncture services in the five fiscal years? Please include copies of any promotional materials, advertising materials or other documentation provided by the external organisation as part of this engagement

Please interpret my request in the broadest possible terms. If you have any doubt as to whether any information falls within the scope of my request, please assume that it does and include it in your response.

Yours sincerely

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Orthopaedic Trauma

Dear Freedom of Information Officer,

I am writing to make a request for information under the Freedom of Information Act 2000. I am seeking information regarding the use of 3D printing / additive manufacturing in orthopaedic trauma within your Trust.
If any part of my request exceeds the appropriate cost or time limits, I would be grateful if you could advise me on how to refine the request in accordance with Section 16 of the Act.

Please provide any recorded information you hold for the period 1 December 2015 – 1 December 2025, where applicable.

________________________________________
FOI Question 1 – Case Numbers
Please provide the total number of orthopaedic trauma cases in which 3D printing was used at your Trust between 1st December 2015 and 1st December 2025, along with an annual breakdown of these cases.
________________________________________
FOI Question 2 – Patient Demographics
For the cases identified above, please provide the number of patients by recorded gender (male, female, other) and the number of paediatric patients (
________________________________________
FOI Question 3 – Patient-Specific vs Generic 3D Printing
Please confirm whether your Trust currently uses 3D printing for:
a) patient-specific models, and
b) generic or reusable surgical tools or guides, and
c) implants (temporary or permanent)
________________________________________
FOI Question 4 – In-House Workflow
For any 3D printing performed in-house, please indicate which stages of the workflow are carried out internally (Imaging, Segmentation, Design, Manufacture, Quality Control, Operation), according to any recorded Standard Operating Procedures or workflow documentation.
________________________________________
FOI Question 5 – Imaging Modalities
Please list the imaging modalities used for 3D printing cases (CT, MRI, X-ray), including the approximate usage rate per case where available.
________________________________________

Please provide the information in electronic format where possible.
Thank you for your time and assistance. I look forward to your response within the statutory 20 working days.
If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.
If you can identify any ways that my request could be refined, I would be grateful for any further advice and assistance.
If you have any queries please don’t hesitate to contact me via email and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

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Accessible Healthcare for RNID Communities

I am writing to you from the RNID, the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus.
Our communities tell us they can sometimes face difficulties can when seeking access to NHS care as a result of failure to meet their communication needs. As you will know, in 2016, NHS England introduced the Accessible Information Standard (AIS) – a document that sets out clear guidance on what must be done to make NHS and publicly funded social care services accessible to people with disability and sensory loss.
I would like to request some information from the NHS Trust that relates to accessible healthcare for RNID’s communities, under the Freedom of Information Act 2000.
1. What proportion of staff employed by the Trust have completed the NHS England e-learning module on the NHS Accessible Information Standard?
2. What proportion of the clinical staff employed by the Trust have completed the NHS England e-learning module on the NHS Accessible Information Standard?
3. Does the Trust offer training on deaf awareness to staff? If so, please specify how the training is delivered.
4. In the last five years, how many NHS complaints has the Trust received which primarily relate to a failure to provide care that is accessible to a person who is deaf or has hearing loss, and/or a failure to provide “reasonable adjustments” during the care of a person who is deaf or has hearing loss?
As you will know, “reasonable adjustments” are a legal requirement under the Equality Act 2010, to make sure health services are accessible to disabled people. Reasonable adjustments in accessing NHS services for a person who is deaf or has hearing loss might include the provision of a BSL interpreter or other communication support professional, facing the patient and not speaking too quickly, or the provision of alternative contact methods to the telephone.
If it is not possible to provide these figures in full without incurring the Act’s Section 12 time/cost limit, please provide any figures you are able to within the limit (e.g. figures for one year, any snapshot reports/audits)

5. In the last five years, what has been the cost of litigation to the NHS Trust as a result of failure to make reasonable adjustments under the Equality Act 2010 to meet the communication needs of patients who are deaf or have hearing loss?
If such payments are processed by NHS Resolution, including where failure to provide reasonable adjustments has been part of a clinical negligence case, please let us know total cost paid as a result of claims against the Trust on this topic.
If it is not possible to provide these figures in full without incurring the Act’s Section 12 time/cost limit, please provide any figures you are able to within the limit.

6. In the last five years, what has been the cost of litigation to the NHS Trust as a result of failure to make reasonable adjustments under the Equality Act 2010 to meet the communication needs of patients with a disability, impairment, or sensory loss (as set out in the NHS Accessible Information Standard)?
If such payments are processed by NHS Resolution, including where failure to provide reasonable adjustments has been part of a clinical negligence case, please let us know total cost paid as a result of claims against the Trust on this topic.

If it is not possible to provide these figures in full without incurring the Act’s Section 12 time/cost limit, please provide any figures you are able to within the limit.

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Community Mental Health Services Model

Re. Community Mental Health Services Model: Question 1: In your Community Mental Health division:

1. Is there a specific age range you specify for eligibility to Adults of Working Age services and Older Adult services, if so, what are the age ranges that are stipulated?

– Or do you operate an all-adult/ageless service i.e. 18+?
– Or do you offer a needs-led service, and if so, can you describe how this operates?

2. Have you had experience of moving to a different model e.g. ageless or needs-led services? If so, what were the challenges and how successful has this been? If unsuccessful, have you reverted back to the old model or onto a new modified model?

3. What is outlined in your policy with regards to the process of transitioning from one service to another, e.g. from Adults of Working Age team to an Older Adults team?

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Psychiatry Agency Spend Breakdown

, ,

I am writing to request a detailed breakdown of psychiatrist agency spend for the following periods:

• 1st April 2024 – 31st March 2025
• 1st April 2025 – 31st October 2025

Please provide the data in Excel format, with the following details for each month:

• By grade and sub-specialty
• For each hospital
• Split by framework and non-framework agencies

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E-Rostering (Nurses) Provider

Dear FOI Officer,

Under the Freedom of Information Act 2000, I am writing to request the following information:

Provider 1
1. What is the name of your Nurses E-Rostering software provider? (None if software not used)
2. When did the contract for this provider start? (dd/mm/yyyy) (None if software not used)
3. When does the contract for this provider expire? (dd/mm/yyyy) (None if software not used)

Provider 2 (If applicable)
4. What is the name of your second Nurses E-Rostering software provider? (If you have more than one provider)
5. When did the contract for this second provider start? (dd/mm/yyyy)
6. When does the contract for this second provider expire? (dd/mm/yyyy)

Provider 3 (If applicable)
7. What is the name of your third Nurses E-Rostering software provider? (If you have more than one provider)
8. When did the contract for this third provider start? (dd/mm/yyyy)
9. When does the contract for this third provider expire? (dd/mm/yyyy)

Additional
10. What was the Trust’s total spend on Nurses E-Rostering fees in 2024 (excluding implementation)?
11. What was the Trust’s total spend on Nurses E-Rostering fees in 2025 (excluding implementation)?
12. What is the number of contracted licences for Trust’s Nurses E-Rostering provider?

Kind regards,

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Family or Children and Young People’s Services

FOI Request – FAO Family or Children and Young People’s Services/Directorate, Gloucestershire Health and Care NHS Foundation Trust
I am writing to you under the Freedom of Information Act 2000 to request the following information.
If you have more than one community or mental health team/setting/service in your Trust, we would like you to return data for each team/setting/service that cares for babies, children, and young people (aged 0-17). Please include teams/settings/services that also provide healthcare support to people outside of the age range (18 year olds, 19 year olds, adults), if they also provide support to 0-17 year olds.
________________________________________
Section 1: Information about completing this FOI request
Who has contributed to filling in this FOI response? Please provide job titles, not names. Were Health Play Specialists and/or health play qualified workers involved in compiling the response? [Y/N]

Section 2: Information about numbers of teams/settings/services, and types of play provision
Between 1st April 2024 and 31st March 2025, for each team/setting/service that cares for 0-17 year olds, I would like to know information about the numbers of 0-17 year olds seen and the types of play provision.
To provide this information, please use the following table.
Name of team/setting/service that cares for 0-17 year olds Number of 0-17 year olds seen by this team/setting/service If applicable, number of beds for 0-17 year olds in this team/setting/service Are 0-17 year olds supported by a health play professional* in this team/setting/service? [Y/N] Do 0-17 year olds have access to an indoor playroom/area in this team/setting/service? [Y/N] Do 0-17 year olds have access to a designated outdoor play area in this team/setting/service? [Y/N] Do 0-17 year olds have access to play resources such as toys, games, activities etc. in this team/setting/service? [Y/N] If support is provided to 0-17 year olds at home, do they have access to play services provided by your team/setting/services? [Y/N]

*Please see Appendix A below for list of job titles
Section 3: Information about the current health play professionals
For each team/setting/service that cares for 0-17 year olds, I would like to know information about the current Health Play Professionals. To provide this information, please use the following table.
Name of team/setting/service that cares for 0-17 year olds Which Directorate(s) do health play professionals sit in? How many health play professionals work in this team/setting/service? How many of these are qualified Health Play Specialists (including Senior Health Play Specialists)? How many other health professionals (aside from health play professionals) have responsibility for delivering play? Do you employ any other pealth professionals who have a health play specialism Qualification, but their job title does not include the word ‘play’? [Y/N] If yes, please tell us their job title(s).

Also, for each team/setting/service that cares for 0-17 year olds, I would like to know what health play job titles there are and some subsequent information about their roles. To provide this information, please use the following table. NB If multiple members of staff share the same job title, please list each staff member separately as the subsequent information about their roles might differ. Please see Appendix A below for a list of Play Team job titles and their definitions (not exhaustive but can help to make distinctions between each job title).
Name of team/setting/service that cares for 0-17 year olds What is their job title? Are they registered with the Society of Health Play Specialists (SoHPS)? What is their salary band? What is their WTE? (e.g., 1, 0.8, 0.6 etc) What is their average number of hours per shift? Are there occasions where they work beyond their shift hours? [Y/N]. (If yes, what is the average number of hours worked beyond their shift hours?) Do they have a qualification in health play specialism? [Y/N/No but currently completing the course] What play-related qualifications do they have? Please list.

Section 4: Information about recruiting health play professionals
For each team/setting/service that cares for 0-17 year olds, I would like to know information about recruiting health play professionals. To provide this information, please use the following table.
Name of team/setting/service that cares for 0-17 year olds When recruiting a Health Play Specialist, do you request a qualification in health play specialism as essential criteria for the role? [Y/N] When recruiting a Health Play Specialist, do you request being registered with the Society of Health Play Specialists (SoHPS) as essential criteria for the role? [Y/N] Do you recruit people into a Health Play Specialist role, that do not have a qualification in health play specialism? [Y/N]. If yes, is it mandatory for them to do this qualification when in post? [Y/N] Is it mandatory for Health Play Specialists to be registered with SoHPS in your Trust? [Y/N]

Section 5: Information about play coverage
For each team/setting/service that cares for 0-17 year olds, I would like to know about the play coverage in terms of hours/times of day. To provide this information, please use the following table.
Name of team/setting/service that cares for 0-17 year olds What hours are health play professionals available on weekdays? (e.g., 9-5, 24/7 etc.) What hours are health play professionals available on weekends? (e.g., 9-5, 24/7 etc.) [write n/a if not available on weekends] What are the opening hours of the indoor playroom/area on weekdays? (e.g., 9-5, 24/7 etc.) [write n/a if no indoor playroom] What are the opening hours of the indoor playroom/area on weekends? (e.g., 9-5, 24/7 etc.) [write n/a if no indoor playroom] What are the opening hours of the designated outdoor play area on weekdays? (e.g., 9-5, 24/7 etc.) [write n/a if no outdoor play area] What are the opening hours of the designated outdoor play area on weekends? (e.g., 9-5, 24/7 etc.) [write n/a if no outdoor play area]

For each team/setting/service that cares for 0-17 year olds, I would like to know the following information:
Name of team/setting/service that cares for 0-17 year olds Do you have any other measures/provisions that make this team/setting/service more welcoming or playful for children and young people before attending an appointment/being admitted? [Y/N] If yes, please tell us what these measures/provisions are. Do you have any other measures/provisions that make this team/setting/service more welcoming or playful for children and young people during their appointment/admission? [Y/N] If yes, please tell us what these measures/provisions are.

Section 6: Information about play budgets
For each team/setting/service that cares for 0-17 year olds, I would like to know information about the annual budget for play. To provide this information, please use the following table.
Name of team/setting/service that cares for 0-17 year olds Is there an annual budget specifically for play resources and materials (aside from health play staff)? [Y/N/No but resources can be purchased through a central budget]. Is there an annual budget specifically for health play staffing and training? [Y/N]

If you answered ‘Yes’ or ‘No but resources can be purchased through a central budget’, I would also like to know what the annual budget was for play in healthcare in FY24-25 (between 1st April 2024 and 31st March 2025) and what it was spent on. To provide this information, please use the following table.
Name of team/setting/service that cares for 0-17 year olds What was the approximate overall annual budget available for play in FY24-25? (In £) How much of the budget was spent on health play professional staffing? (In £) How much of the budget was spent on resources and materials for play? (In £) How much of the budget was spent on commissioning/paying for external organisations/individuals providing play on an ad-hoc basis? (In £) [please list these organisations/individuals] How much of the budget was spent on health play staff training and development budget? (In £)

Also, for each team/setting/service that cares for 0-17 year olds, I would like to know who funds the budget for play staff / resources (e.g., ICB, Trust, Charity, a Fundraising Group, other donations, etc.). To provide this information, please use the following table. If more than one funder, please specify in the table who they are and what they are funding.
Name of team/setting/service that cares for 0-17 year olds Funder/source of donations Value of fund/donation (In £) What are they funding? (e.g., health play professionals, toys and resources, external entertainers)

Section 7: Information about The Play Well Toolkit
For each team/setting/service that cares for 0-17 year olds, I would like to know information about the Play Well Toolkit. To provide this information, please use the following table.
Is your Trust aware of the Play Well Toolkit? [Y/N]

If ‘Yes’, please complete this table:
Name of team/setting/service that cares for 0-17 year olds Has this team/setting/service adopted or committed to adopt the Play Well recommended standards? [Y/N].
• If yes, have they completed the Play Well quality checklist? [Y/N]. If yes, please share a copy of the completed checklist.
• If no, please say why (i.e., a hospital is not intending to adopt the recommended standards). Do you have any other guidance/policies on how play should be delivered in your Trust? [Y/N]. If yes, please share it with us if you can. Starlight has partnered with NHS England to develop and publish the Play Well toolkit. Starlight also provides support and training on the implementation on the toolkit. If your Trust would benefit from support and training on the implementation of the Play Well Toolkit and would like to hear more, please provide the relevant contact details to share this information.

Section 8: Information about measurement tools for 0-17 year olds
For each team/setting/service that cares for 0-17 year olds, I would like to know information about measurement tools. To provide this information, please use the following table.
Name of team/setting/service that cares for 0-17 year olds Does this team/setting/service measure procedural anxiety for 0-17 year olds? [Y/N]
• If Yes, please share the measurement tools with us if you can. Does this team/setting/service measure pain for 0-17 year olds? [Y/N]
• If Yes, please share the measurement tools with us if you can. Does this team/setting/service measure emotions/how they are feeling for 0-17 year olds? [Y/N]
• If Yes, please share the measurement tools with us if you can. Does this team/setting/service evaluate the impact of play? [Y/N]
• • If yes, do they evaluate the efficiencies and cost benefits of play? [Y/N]
• If yes, please share any reports or evidence with us if you can.

________________________________________
I would appreciate if you could provide your response by email, using the Excel spreadsheet provided – additional figures and spreadsheets are welcome. Where possible, please do not send your response in PDFs as it is hard for us to extract the information from this format.
If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, we would be very grateful if you could provide advice and assistance, under the Section 16 obligations of the Act, on how we can refine our request.
Thank you in advance for all the support you will be providing with this request.
________________________________________
Appendix A
Play Team job titles and their definitions (not an exhaustive list):
• Health Play Specialists… are qualified and registered practitioners with the skills to safeguard children’s emotional and mental health during treatment and procedures through therapeutic play, and throughout their healthcare journeys. They will often also manage the play team. Health play specialists should have completed, or be completing, a qualification in Health Play Specialism.
• Playworkers/Activity worker… provide opportunities for children and young people to play, support them to play, engage with them through play and thereby build trusting relationships and communication.
• Youth workers/Young Person’s Worker… ensure adolescents receiving medical treatment can receive age-appropriate support, have their individual needs assessed and are referred to resources and services that align with their interests and needs. A youth worker is essential in supporting a young person into adult care, if required, and sourcing services that the young person can use to support them during this transition.
• Play Therapists… have a qualification in play therapy and help children to make sense of difficult life experiences, or complex psychological issues through play and will work to improve children’s mental health, emotional well-being, learning capabilities and social relationships.
Kind regards,

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Nursing Audit Management Software

Dear FOI team,
Could you advise the following about your use of nursing audit systems in your trust?
1. What nursing audit software do you currently use? For example:
o Tendable
o AMaT
o Formic
o MEG
o Other (please specify)
2. Which vendor provides this software?
3. What is your annual license fee for this software?
4. When is the contract renewal date for this software?
Thank you for your assistance.
Yours faithfully,

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WAN Services

Dear FOI Officer,
I would like to make a request under the Freedom of Information Act 2000.
Some or all of the information previously provided may now be out of date, so I would be grateful if you could provide updated responses to the following questions.
Please address each section individually and, where multiple suppliers exist, provide information separately for each.
________________________________________
Contract 1 – Wide Area Network (WAN) Services (Including HSCN)
15. WAN Provider(s)

16. Please confirm the main supplier(s) for your WAN services. If this information is not available, please explain why.
17. Contract Expiry Date

18. Please provide the expiry date for each WAN contract (DD/MM/YYYY or MM/YYYY acceptable). If rolling, please state the terms.
19. Contract Description

20. Please provide a brief summary of the scope of each WAN contract.
21. Number of Sites Covered

22. Please indicate the number of sites supported by the WAN. An approximation is acceptable.
23. Annual Average Spend

24. What is the annual average spend for WAN services? Please break this down by provider if more than one.
25. Procurement Route

26. Please provide details of how each WAN contract was procured. If a framework was used, please include the framework name and reference number.
________________________________________
Internal Contact
21. Responsible Contact Person(s)

22. Please provide the full contact details for the person(s) responsible for each of the above contracts, including:
• Full name
• Job title
• Direct phone number
• Email address
If full details cannot be provided, the job title alone is acceptable.
________________________________________
Please confirm receipt of this request. I am happy to receive the information via email in a suitable format such as Word, Excel or PDF.

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Long Term Sickness 2019 to 2024

, ,

I would like to make a Freedom of Information Act request for the following information

– How many members of staff employed by your organisation have been on long-term sickness absence in 2019, 2020, 2021, 2022, 2023 and 2024?
and
– At what grades and functions?
and
– How many of these members of staff did not return permanently to work by year?
and
– How many members of staff employed by your organisation who were no longer able to fulfil their current role has your organisation supported to find alternative roles find alternative roles in other parts of the NHS in 2019, 2020, 2021, 2022, 2023 and 2024.

If possible I would welcome this in a CSV file or similar.

If any of the above needs clarification I would be more than happy to provide clarification.

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Collaborative Bank (Admin and Clerical) Provider

,

Dear FOI Officer,

Under the Freedom of Information Act 2000, I am writing to request the following information:

Provider 1
1. What is the name of your Admin and Clerical Collaborative Bank software provider? (None if software not used)
2. When did the contract for this provider start? (dd/mm/yyyy) (None if software not used)
3. When does the contract for this provider expire? (dd/mm/yyyy) (None if software not used)

Provider 2 (If applicable)
4. What is the name of your second Admin and Clerical Collaborative Bank software provider? (If you have more than one provider)
5. When did the contract for this second provider start? (dd/mm/yyyy)
6. When does the contract for this second provider expire? (dd/mm/yyyy)

Provider 3 (If applicable)
7. What is the name of your third Admin and Clerical Collaborative Bank software provider? (If you have more than one provider)
8. When did the contract for this third provider start? (dd/mm/yyyy)
9. When does the contract for this third provider expire? (dd/mm/yyyy)

Additional
10. What was the Trust’s total spend on Admin and Clerical Collaborative Bank fees in 2024 (excluding implementation)?
11. What was the Trust’s total spend on Admin and Clerical Collaborative Bank fees in 2025 (excluding implementation)?

Kind regards,

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Fax Machines

Dear Gloucestershire Health and Care NHS Foundation Trust,

I hope you are well. Please can you provide me with the following information.

– Fax machines purchased (including replacements for faulty fax machines) within your NHS trust since 04.07.2024
– How many fax machines are still in use within your NHS trust.

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Bank Payroll Service Fees

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Under the Freedom of Information Act 2000, please provide for your Bank workforce for FY 2024/25 (or the most recent 12 months):

1. Do you outsource payroll for Bank workers? If yes, name of provider.

2. Your fee model for Bank payroll (e.g., per payslip, per hours processed, per timesheet, % of gross pay).

3. The fee level actually paid (e.g., £ per payslip / £ per hour / £ per timesheet / %).

4. Average number of Bank payslips per pay period and pay frequency (weekly/monthly).

5. Any additional charges (off-cycle payments, corrections, pension retros, RTI re-submissions).

6. If Bank payroll is delivered in-house, please confirm your internal cost per payslip (or best estimate) for Bank staff.

Please provide any available contract end dates.

Many thanks for your assistance to this matter.

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Eating Disorder Service

I am writing to request the following information under the Freedom of Information Act 2000:
For your adult eating disorder service from January 2025-November 2025 what were the BMI of inpatients and community patients with an eating disorder at the time they were discharged?

For your adult eating disorderservice in 2025 how many inpatients and communitypatients with an eating disorderwere discharged with a BMI ofunder 15?

For your Children’s eating disorder service what was the weight for height percentage of inpatientsand community patients with an eating disorder at the time they were discharged between January 2025 and November 2025?

For your Children’s eating disorder service in 2025 how many inpatients and community patients with an eating disorderwere discharged at a weight for height of less than 75 ?

At point of discharge if patientshad a BMI of under 15, or equivalent to weight for height ofless than 75, where were yourpatients discharged to between January 2025 and November 2025? (for both adults and children)

In your adult and children’s eatingdisorder service what treatment is offered to inpatient andcommunity patients who had a BMI of under 15, or equivalent to weight for height of less than 75 between January 2025 and November 2025?

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Cost saving initiatives

I appreciate you are busy, but we value your support and request some detail under the Freedom of Information Act 2000.

Information Request

We understand that the trust has a managed vendor in place in clinical staffing groups

1 Please could we ask when this contract is due to expire

2 What clinical groups are covered under the contract

3 What the Trusts annual spend in Agency nursing and medical locums for the last financial year
Agency Nursing: £
Agency Doctors: £

4 Who would be the key contact in the trust for us to liaise with in relation to re procurement and cost reduction initiatives

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Temporary Staff Spend – Locum Doctors

In the period 1st August 2025 to 31st October 2025 please provide a breakdown of:
• Total trust spend with framework agencies for locum doctors
Please provide a further breakdown for locum doctors by:
• Spend per grade
• Spend per specialty
• Spend per agency name
 
In the period 1st August 2025 to 31st October 2025 please provide a breakdown of:
• Total trust spend with off-framework agencies for locums doctors
Please provide a further breakdown for locum doctors by:
• Spend per grade
• Spend per specialty
• Spend per agency name
 
In the period 1st August 2025 to 31st October 2025 please provide a breakdown of:
• Total trust spend with the internal trust bank or associated external provider for locum doctors
Please provide a further breakdown for locum doctors by:
• Spend per grade
• Spend per specialty
• Spend per internal or associated external provider
Please confirm your allocated budget for agency locum doctors for the period 1st August 2025 to 31st October 2025
Please confirm the name of the framework used for the supply of locum doctors in your trust.

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Appraisals (Medics) Provider

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Under the Freedom of Information Act 2000, I am writing to request the following information:

1. What is the name of your Medics Appraisals software provider? (None if software not used)

2. What is the name of your second Medics Appraisals software provider? (If you have more than one software provider)

3. When did the contract for your Medics Appraisals software provider start? (dd/mm/yyyy) (None if software not used)

4. When does the contract for your Medics Appraisals software provider expire? (dd/mm/yyyy) (None if software not used)

5. When did the contract for your second Medics Appraisals software provider start? (dd/mm/yyyy) (If you have more than one software provider)

6. When does the contract for your second Medics Appraisals software provider expire? (dd/mm/yyyy) (If you have more than one software provider)

7. What was the Trust’s total spend on Medics Appraisals fees in 2024 – not incl. implementation?

8. What was the Trust’s total spend on Medics Appraisals fees in 2025 – not incl. implementation?

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Cyber Security Training

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Dear Sir/Madam, Under the Freedom of Information Act 2000, please could you provide me with the following information.

1. Do hospital/health staff regularly undertake cyber security training, if so, how often?

2. Do third party providers of health services undertake cyber security training, if so, how often?

3. What are the latest figures (in percentage if possible) of uptake of cyber security training among staff?

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Basic Life Support and Advanced Life Support Training

I am an year 1 medical student working on a project about Basic Life Support and Advanced Life Support readiness of medical professionals in the country.

I would like to ask:

1. What is the required frequency for statutory BLS training?

2. What incentives or measures has the trust adopted to encourage annual BLS training for medical professionals with patient facing duties ( no pay progression if mandatory training not completed, departmental sessions, ESR alerts, managerial supervision of mandatory training etc)?

3. Does the organisation require resus teams to have Advanced Life Support training?

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Training – New Technology Systems

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Under the Freedom of Information Act 2000, I would like to request copies of the following:

1. How many staff members have taken part in training on new technology systems in your Trust over the last five years (from 2020 to 2025)?

2. How much has been spent on training staff members on new technology systems in your Trust over the last five years (from 2020 to 2025)?

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Staff Sickness 2020 to 2025 & Agency Usage

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Under the Freedom of Information Act 2000, I would like to request copies of the following:

1. General sickness absence from 2020-2025:

– The total number of staff sickness absence days taken each year, broken down by year from 2020-2025.

2. Categorisation of sickness absence:

– Does your organisation code sickness absences by specific category or reason (e.g. ‘mental health’, ‘burnout’, ‘flu’, ‘musculoskeletal issues’)?
– If yes, please provide the breakdown for each recorded sickness category for each year in the five-year period (2020-2025).
– If such categorisations have changed over time, please indicate when changes to categories or coding were implemented.

3. Locum and agency staff usage from 2020-2025:

– The total number of locum or agency staff engaged in each year of the five-year period (2020-2025).
– If records permit, please detail the total expenditure on locum or agency staff for each year.
– If possible, please indicate whether the use of locum/agency staff was linked to covering staff sickness absences.

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Temporary Agency Staffing

Under the Freedom of Information Act 2000, please provide the following information relating to your organisation’s use of temporary agency staffing.

1. Neutral Vend / Master Vend
Do you use a Neutral Vend (NV) or Master Vend (MV) supplier for the following staff groups? If yes, please complete:
Staff Group Supplier Name Contract Expiry Date
Medical
Allied Health Professionals (AHPs)
Non-Medical, Non-Clinical (NMNC)
Nursing
2. Direct Engagement (DE)
Do you use a Direct Engagement supplier for any of the following staff groups? If yes, please complete:
Staff Group DE Provider Contract Expiry Date % of Agency Spend via DE
Medical
Allied Health Professionals (AHPs)
Non-Medical, Non-Clinical (NMNC)
3. Agency Spend (Most Recent Financial Year)
Please provide total agency spend (worker pay & agency commission only):
Staff Group Total Spend (£)
Medical
Allied Health Professionals (AHPs)
Non-Medical, Non-Clinical (NMNC)
Nursing
4. Agency Hours (Most Recent Financial Year)
If you can access this information, please provide the total number of agency worker hours:
Staff Group Total Hours Worked
Medical
Allied Health Professionals (AHPs)
Non-Medical, Non-Clinical (NMNC)
Nursing
5. Contract Management
For any Neutral Vend, Master Vend, or Direct Engagement contracts in place, please provide:
• Name of lead contact/responsible officer:
• Job title:
• Email address:

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Wrong-site Surgery FOI Request

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Under the Freedom of Information Act 2000, please can you disclose the following information:

1. Since January 1, 2020, how many incidents have been reported to your Trust involving a wrong-site surgery? Please note that this is any incident falling under the following definition: “A medical error where a procedure is performed on the wrong patient, the wrong body part, or the wrong side of the body.” For each incident, please provide the month, year and the type of surgery involved in the procedure. In addition, please confirm the total number of cases reported between January 1, 2020 and November 7, 2025.
2. How many incidents fell under the definition of a serious incident, in line with the Patient Safety Incident Response Framework (or, prior to that, the Serious Incident Framework)? Please state which cases met this definition
3. How many incidents led to serious, moderate, or slight harm to the patient?
4. What were the causes of wrong-site surgery incidents?

If possible, can this be presented in PDF format please?

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Straight to Test (STT) Colonoscopy

Dear FOI Team,

I am writing to request the following information under the Freedom of Information Act 2000.

Please provide data for the period 1 January 2024 to 31 December 2024, unless otherwise specified. Straight to Test (STT) Colonoscopy Does the Trust provide Straight to Test (STT) colonoscopy services for the suspected cancer referral pathway? If STT, are they spoken to first in a clinic appointment or are they sent straight to colonoscopy without discussion?

Iron Deficiency Anaemia (IDA) Pathway Does the Trust have a specific iron deficiency anaemia (IDA) Faster Diagnostic Pathway (FDP)?

If not, please confirm which pathway IDA patients are referred to (e.g., Lower GI, Upper GI, Gastroenterology, or Colorectal). If yes, which speciality manages this? Number of referrals to the IDA pathway (01/01/2024 – 31/12/2024)

Number of colorectal cancers diagnosed via the IDA pathway (01/01/2024 – 31/12/2024). Number of IDA pathway patients seen by the Colorectal team (01/01/2024 – 31/12/2024)

Number of IDA pathway patients seen by the Gastroenterology team (01/01/2024 – 31/12/2024)

Do patients with IDA with positive FIT go to the IDA pathway or the lower GI pathway?

Lower GI Suspected Cancer Pathway Total number of Lower GI suspected cancer referrals (01/01/2024 – 31/12/2024).

Number of cancers diagnosed on the Lower GI suspected cancer referral pathway, categorised by site-specific cancer, including (but not limited to): Colorectal Small bowel NTE (Neuroendocrine) Gastric Oesophageal

Any other relevant categories Colorectal Surgery Activity Total number of referrals to Colorectal Surgery (not including lower GI cancer referrals) (01/01/2024 – 31/12/2024).

Average waiting time for a Lower GI 2-week-wait (2WW) referral to first appointment.

Average waiting time for an urgent outpatient referral to Colorectal Surgery.

Average waiting time for a non-urgent outpatient referral to Colorectal Surgery. Inflammatory Bowel Disease (IBD)

How many patients were diagnosed with inflammatory bowel disease (IBD) through the Lower GI Faster Diagnostic Pathway?

If any of the requested information is not held, please confirm this.

I would be grateful if the data could be provided in electronic format.

Thank you for your assistance. I look forward to your response within the statutory FOI timeframe.

Kind regards

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Pulmonary Rehabilitation Services

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To whom it may concern,

Under the Freedom of Information Act 2000, I am writing to request the following information regarding the commissioning and provision of pulmonary rehabilitation services within your organisation.

Please provide responses to the following for the most recent full financial year (April 2024 – March 2025).

1. Who is the person responsible for commissioning pulmonary rehabilitation services within your organisation? Please include their name, job title, and contact email if available.
2. Which provider organisations are currently delivering pulmonary rehabilitation services under contract with your organisation?
3. How many people were referred to pulmonary rehabilitation during the most recent full financial year?
4. Of those referred, how many completed a full pulmonary rehabilitation programme during the same period?
5. For which primary conditions or diagnoses do you refer patients to pulmonary rehabilitation?
6. How many individuals are currently on a waiting list for pulmonary rehabilitation, and what is the average waiting time if available?
7. What types or formats of pulmonary rehabilitation are currently offered (for example, face-to-face, home-based, or digital such as MyCOPD)?
8. What outcome measures are used to evaluate pulmonary rehabilitation services (e.g. CAT score, six-minute walk test)?

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Pregnancies and Spontaneous Miscarriages

To whom it may concern,

I am writing to request the following information under the Freedom of Information Act 2000:

I would be grateful if you could provide the number of pregnancies recorded for women whose address was GL12 8DB (HMP Eastwood Park) for the years 2022, 2023 and 2024.

I would be grateful if you could also provide the number of pregnancies resulting in spontaneous miscarriage recorded for women whose address was GL12 8DB (HMP Eastwood Park) for the years 2022, 2023 and 2024.

If possible, I would greatly appreciate it if this could be provided in a spreadsheet format.
If providing all this information is not possible under the appropriate time limit, before exercising Section 12 I would ask you to recognise Section 45 of the act also requires you to advise how they can bring the request within the acceptable limit, so as not to breach Section 16 (advice and assistance).
Ahead of time, I would like to make clear I consent to any refinements to this request so that some information may be provided.

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Sickness Absence – 2024

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I would like to make a Freedom of Information Act request for the following information

Please provide:
– What is the distribution of sickness absence days amongst your organisation’s workforce by percentile?
– A breakdown of sickness absence in your organisation in 2024 by grade and function
– Details of what measures, interventions and support has your organisation provided to reduce sickness absence.
– A copy of your HR policies relating to sickness absence

If possible I would welcome this in a CSV file or similar (except for the policies which I would welcome in PDF or word ideally)

If any of the above needs clarification I would be more than happy to provide clarification.

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NHS cyber governance and board oversight (2018–2024)

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Please provide information for the period 1 January 2018 – 31 December 2024 (inclusive) or the most recent complete year available.

1. Governance framework — The framework used for cybersecurity governance (e.g. NCSC CAF, DSPT, ISO 27001) and the year of its latest board approval.
2. Board review frequency — How often the board or an executive committee formally reviews cyber resilience or cybersecurity governance (e.g. annually, quarterly, ad hoc).
3. Most recent review — The title and month/year of the latest board or committee paper or report relating to cyber resilience (no internal findings required).
4. Reporting line — The current reporting structure for cybersecurity governance (e.g. CISO → CIO → Board).
5. External assurance — Whether the Trust has undergone external assurance such as CAF self-assessment, DSPT validation, independent audit, or security testing (e.g. penetration test / red-team). If so, please indicate only the type and frequency, not the scope or results.
6. Concurrent improvement programmes — Approximate number of cybersecurity-related improvement programmes or initiatives active concurrently in a typical year (2018–2024) and trend (increasing/decreasing/stable).
7. Internal coordination — Whether a steering group, programme office, or committee coordinates concurrent cybersecurity initiatives within the Trust, and its reporting level (executive/board).
8. Cross-Trust coordination — Whether the Trust participates in structured coordination or information-sharing mechanisms with other NHS Trusts or regional bodies on cyber-resilience governance (e.g. ICS cyber networks), and at what level (regional/national).
9. Board learning — Whether board-level training sessions or workshops on cyber resilience have been held since 2018, and in which years.

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IT Systems

Under the Freedom of Information Act, I would like to request information about the main digital systems currently used within your organisation.

Please provide a list of the main clinical, administrative, and corporate systems, excluding:
standard desktop software (e.g. Microsoft Office, Outlook/email, web browsers), locally created spreadsheets, templates, or databases maintained by individual teams.

Attached is a spreadsheet for completion, for each system, please provide on a new row (where available):

1. System name
2. Supplier/vendor
3. Primary purpose / category (choose from: PAS, EPR/Clinical Records, Radiology, Pharmacy, PLICS, Finance, HR/Workforce, Risk & Governance, Other)

If a system doesn’t fit one of the listed categories, please use “Other” and provide a short note.

Organisation name Organisation Code Region Organisation Type Organisation HQ Postcode System name Supplier / vendor Primary purpose / category Comment

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Children’s Continence Service

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Continence care is a critical component of children’s health and wellbeing. National guidance, including the Children’s Continence Commissioning Guide and the Consensus Document for the Provision of Continence Containment Products to Children and Young People, highlights the importance of accessible, multidisciplinary services that meet assessed clinical need and promote independence.

Under the provisions of the Freedom of Information Act (FOIA), we would be most grateful if you could provide answers to the following questions regarding your Trust’s children’s continence and/or bladder and bowel services. We kindly request responses to the following questions:

1. Does your Trust currently provide a children’s continence and/or bladder and bowel service for individuals aged 0–19 years? (Yes/No) 

If yes, please provide: 
• The name of the service (if applicable). 
• The age range it covers. 
• The staff roles or disciplines included in the service (e.g. nurse, physiotherapist, occupational therapist). 
• The number of staff in each role, expressed as whole-time equivalent (WTE). 
• The service’s referral pathway (e.g. GP, school nurse, self-referral). 

2. Has your Trust closed, reduced, or restructured any part of its children’s continence and/or bladder and bowel service within the past three years (since October 2022)? (Yes/No) 

If yes, please provide: 
• The date of closure or reduction. 
• A brief description of what changed (e.g. staffing, eligibility criteria, service capacity). 

3. How many children and young people aged 0–19 are currently being supported by your adult continence service for pad provision? Please provide the number of individuals currently recorded in this category. 

4. What is the average waiting time (in weeks) for an initial assessment on the children’s continence service? Please provide the current number of children and young people (aged 0–19) on the waiting list for this service. 

5. Does your Trust follow the relevant NICE guidelines for continence care and management? Please indicate Yes or No for each 
• Children’s Continence Commissioning Guide: A handbook for the commissioning and running of children’s community continence services 
• Guidance for the provision of continence containment products to children and young people – A consensus document     

We appreciate your time and assistance in responding to this request and look forward to your reply within the statutory period.

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Services Users Currently Open to the Crisis Team

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1. The number of service users currently open to the Gloucester Crisis Resolution and Home Treatment Team (CRHTT) as of 29.10.25.    

2. Of these, how many have a care plan attached to their electronic patient record.    

3. If available, please also provide the percentage this represents. I am not requesting any personal or identifiable data.

4. Also, please can you provide the total number of inpatient beds available for mental health patients across Gloucestershire from 01/01/25 to 30/01/25.

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Stroke Patient Clinical Data

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Dear Freedom of Information Team

Please could I request, under the Freedom of Information Act 2000.

1. The total number of stroke patients in the Trust and the number of stroke patients in the Trust that were:

a) offered a six-month post-stroke review

and

b) had a six-month post-stroke review for each of the past 5 years, beginning with 2020.

I look forward to your reply in the statutory 20 days.

I would appreciate a reference number being provided so I can keep track of the request.

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Care Reviews – Crisis Team

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Please could you provide me with the key learning themes and recommendations identified from care reviews relating to deaths by suicide, where individuals were open to the Crisis Team within Gloucestershire at the time of death.
In addition, could you please provide evidence of how these recommendations have been implemented into policy and practice during the following periods:

• January 2024 – January 2025
• January 2025 – present day

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Care Plans/Risk Assessment & History/Suicide Prevention Awareness

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Please could you provide the:

Data showing the amount and type of training that has been given to any member of patient facing staff that works for the crisis team covering Cheltenham and Gloucester in relation to formulating patient care plans, risk assessments/ risk history and suicide prevention awareness since:

– 1st September 2025 until present day

and

– January 2024 to January 2025

Many thanks in advance.

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Commercial Technology Contracts

Under the Freedom of Information Act 2000, I would like to request copies of the following:

1. How many active commercial technology contracts does your Trust currently hold?

For each contract, please provide::

-The contract title or name.
-The supplier/vendor name.

2. For each active commercial technology contract that your Trust currently holds, please provide:

-How long each of the contracts are currently held for.
-The start date and current end/expiry date.
-The annual value or average yearly spend under each active commercial technology contract.
-If the contract includes any extension or renewal options? If yes, please state the length and terms of these extensions.

3. For each active commercial technology contract that your Trust currently holds, please specify:

-If any of these contracts relate specifically to cloud hosting or data center services.
-A brief description of the product or service covered by the contract, for instance type of technology or digital service covered (e.g. Electronic Patient Records, Cybersecurity, AI tools, Telephony).

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Printing / Mail Rooms / Electronic Records

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Dear Gloucestershire Health & Care NHS Foundation Trust
Please answer the following questions:
Print Room
1. Do you have a print room equipped with one/more high-speed production device/s to handle large volume printing?
2. Is this run by your own staff or outsourced to a third-party provider?
3. If run internally, how many full-time equivalent (FTE) run this facility?
4. Number of devices & model type/s?
5. Name of incumbent supplier?
6. Contract start / end date and length of any option to extend?
7. If outsourced, please advise contract start / end date and length of any option to extend?
8. Was this contract awarded through a framework? If yes, which one used?
9. Annual spend (ex VAT) covering equipment & staff costs or total outlay if this service is outsourced
External Print
1. Do you outsource any print requirement to an external supplier/s (for example to print forms, booklets, leaflets, manuals, posters, banners etc)?
2. Name of incumbent supplier/s?
3. If this arrangement provided under contract, please advise start / end date and length of any option to extend?
4. Was this contract awarded through a framework? If yes, which one used?
5. Alternatively, was this awarded through a DPS arrangement?
6. Annual spend (ex VAT) for this service over the past 12 months?
Mail Room (Inbound and/or Outbound)
1. Do you have your own in-house Mail Room operation?
2. If yes, how is the service run – physical or digital mail distribution?
3. Is this run by your own staff or outsourced to a third-party provider?
4. If run by your own staff, how many full-time equivalent (FTE) staff run this facility?
5. If outsourced, please advise name of current provider, contract start / end date and length of any option to extend?
6. Was this contract awarded through a framework? If yes, which one used?
7. Annual spend (ex VAT) covering running and staff costs or total outlay if this service outsourced?
8. Do you use a Hybrid Mail service as part of your patient communications approach?
9. If yes, please (a) name supplier (b) contract start / end date (c) framework through which this awarded?
Medical records / Digital Forms / Storage
1. Have you yet to start, partly started or completed scanning your medical records?
2. If started or completed, was this handled in-house or by an external company? If yes, please name the supplier
3. Have you digitalised all your forms and are running a PiP (Paperless in Patient) approach (from the point of patient presentation to them leaving are all patient records digitalised)?
4. If you are not using a PiP approach, do you scan your end of episode material?
5. Do you store medical records on site or is this handled off site by an external company? If yes, please name supplier
6. Do you use a digital HR staff onboarding and administration system that interfaces with ESR to support HR processes and workflows?
Finally, who at the Trust is responsible for these arrangements?

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Paediatric Elective Care (RTT)

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Under the Freedom of Information Act 2000 I would like to request the following information.

Please provide two sets of waiting list data on paediatric elective care (RTT) (patients aged 0–17) for your Trust, disaggregated by:

1. Ethnicity (using NHS standard ethnicity categories), and
2. Indices of Multiple Deprivation (IMD) deciles or quintiles (based on patient postcode or other available proxy).

For each combination of ethnicity and IMD group, please provide the number of patients waiting in each of the following time bands:

1. Up to 18 weeks
2. 18 to 26 weeks
3. 26 to 40 weeks
4. 40 to 52 weeks
5. 52 weeks and over

Please provide this data monthly, from September 2021 to September 2025 (or the most recent available month), with each month reported separately.

If providing both ethnicity and IMD breakdowns would exceed the cost, please prioritise the ethnicity breakdown.

Please provide the data in spreadsheet format (e.g., Excel or CSV).

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Patient Safety Systems – Learning

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In 2023 you were kind enough to provide information regarding your patient safety systems for the first part of a 2 year project investigating national reporting trends following the introduction of the Learn from patient safety events (LFPSE) service.

Your help and support are invaluable for this work. This is the final stage of this study and if you can help again with the following 2 questions that will enable the study to be completed.

1) When did your trust complete transition to the Learn from patient safety events (LFPSE) service (Month/Year) ?

2) What is now the minimum number of data fields that a member of staff must complete to submit a patient safety report please? (This may vary with different subtypes of report so please provide the lowest number of data fields that is possible, you were previously able to provide this in 2023)

I appreciate the work required and if your trust would like a copy of the output of the completed study reviewing number of patient safety incidents submitted per member of staff related to number of minimum data fields pre and post LFPSE please let me know and when completed I will share this with you.

Thank you for your help and support,

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Spinal Muscular Atrophy (SMA) Treatment

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I would be grateful if you could please answer the following questions with regards to treatment of spinal muscular atrophy:

1. Within your Trust/ Health Board, where are patients (aged 2yrs +) with a diagnosis of Spinal Muscular Atrophy referred to for treatment?

2. How many patients with Spinal Muscular Atrophy have been referred in:

A. The last 12 months? (or the latest 12 months of data you have available)
B. The last 5 years?

Could you please split this out into SMA type if possible ( Type 0, 1, 2, 3, 4) – (see attached ICD-10 codes)

3. If your Trust/ Health Board receives referrals, where are these referrals made from?

4. How many patients return to local care for continued treatment once referred to a specialist centre?

5. If you have a treating centre for Spinal Muscular Atrophy in your trust, what is the average length of stay (or annual bed days) of patients being treated?

If you are unable to answer all of these questions, please provide answers to those that are possible to answer. Thank you for taking the time to look into this request.

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Legacy Clinical Systems

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Under the Freedom of information Act please could you answer the following questions based
On Legacy Clinical Systems used for Data Storage within the Trust.
‘An NHS legacy clinical system is an outdated or unsupported/supported technology used for storing and processing patient data and records. These older systems are often deeply embedded in hospital workflows but pose challenges for data storage, including limited interoperability, security risks, and high maintenance costs. ‘
1. Does the Trust use legacy clinical systems for data storage, e.g. Read-only systems that are only used for patient data storage
2. If yes, please provide the name of the
• System/s
• Supplier/s
• Current contract end date/s
3. Is this system used Trust wide or for a limited number of departments?
4. Please provide list of departments system is used?
5. What is the total annual licence cost of these systems per annum?
6. If service contracts are in place, what are the total annual costs cumulatively?

Thank you for your assistance

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Workforce Systems

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I would like to make a request under Freedom of Information Act relating to Medics workforce systems
Please respond to the following questions
1. Which software provider does the Trust use for junior doctors rotas software
2. Which software provider does the Trust use for medics rostering software
3. Which software provider does the Trust use for medics job planning software
4. Which software provider does the Trust use for direct engagement management of medical locums software
5. Which software provider does the Trust use for master vendor management software
6. Which software provider does the Trust use for medics temporary staff management software
7. What was the annual cost for the Trust’s junior doctors rota software in the last FY
8. What was the annual cost for the Trust’s medics rostering software in the last FY
9. What was the annual cost for the Trust’s medics job planning software in the last FY
10. What is the contractual end date of your current junior doctors rota software
11. What is the contractual end date of your current medics rostering software
12. What is the contractual end date of your current direct engagement software
13. What is the contractual end date of your current medics job planning software
14. What is the contractual end date of your current medics temporary staff management software
15. What is the contractual end date of your current master vendor management software

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Complaints – IT Operations

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Dear FOI Team,

I am requesting the following information under the Freedom of Information Act:

The number of complaints raised against the IT Ops department of Gloucestershire Health and Care NHS Foundation Trust between 2020 and 2025.

A summary of the nature of these complaints.

The outcomes of any investigations or resolutions.

Any internal governance reviews or audits related to IT service delivery during this period.

Please confirm receipt and let me know if any clarification is needed.

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CAAAS Waiting Lists

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Please can you answer the following (I have already FOI’d and I am happy to include this in the next FOI).

1. How are the waiting times for the CAAAS shared within the organisation?

2. What is the governance process from team to Board to ensure the Board is sighted on this issue?

3. I note your Trust risk register as reported in latest board figures is quite generic.

a. Is the CAAAS waiting list issue on the risk register?
b. What is it scored and what are the mitigating actions?

4. There was limited mention of CAAAS in any of your 2025 Board Papers (this links to my point above). There was a quote from a NED at the Go and See in May Board papers ‘the waiting list is impacted by several factors including the amalgamation of others’ waiting lists into CAAAS’.

a. What is the material impact?
b. What is the nature of the problem?
c. How is the service mitigating the impact?

5. How are you assuring yourself around actual or potential harm relating to the extremely extended waits in CAAAS?

6. Further to above if the waiting list is growing what is the organisation doing regarding mutual aid or outsourcing?

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