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Responses > Facilities management

Freedom of Information request Facilities management

Response published: 5 March 2025

FOI Request

I would like the organisation to review my freedom of information request below, that’s focused around contract data for services around facilities management specifically around the services below: 1. Office and building cleaning – Service contract that is focused around office, commercial and building cleaning services. 2. Lift service and maintenance – Service contract for lift service and maintenance. 3. Food – Service contract that is focused around catering services. 4. General waste services contracts – The organisation’s primary general waste service contract. 5. Laundry services - where clothes and linen can be washed and ironed. 1. Contract profile questionnaire for each type of contract: 2. Supplier/Provider of the services 3. Total Annual Spend – The spend should only relate to each of the service contracts listed above. 4. A description of the services provided under this contract please includes information if other services are included under the same contract. 5. The number of sites the contract covers 6. [ONLY FOR LIFT CONTRACT] The Brand name of the type of lifts used by the organisation 7. The start date of the contract 8. The end date of the contract 9. The duration of the contract, please include information on any extensions period. 10. Who within the organisation is responsible for each of these contracts? name, Job Title, contact number and email address.

FOI Response

Freedom of Information Request – Ref: 356-2025

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

I would like the organisation to review my freedom of information request below, that’s focused around contract data for services around facilities management specifically around the services below:

1. Office and building cleaning – Service contract that is focused around office, commercial and building cleaning services.

2. Lift service and maintenance – Service contract for lift service and maintenance.

3. Food – Service contract that is focused around catering services.

4. General waste services contracts – The organisation’s primary general waste service contract.

5. Laundry services – where clothes and linen can be washed and ironed.

  1. Contract profile questionnaire for each type of contract:
  2. Supplier/Provider of the services
  3. Total Annual Spend – The spend should only relate to each of the service contracts listed above.
  4. A description of the services provided under this contract please includes information if other services are included under the same contract.
  5. The number of sites the contract covers
  6. [ONLY FOR LIFT CONTRACT] The Brand name of the type of lifts used by the organisation
  7. The start date of the contract
  8. The end date of the contract
  9. The duration of the contract, please include information on any extensions period.
  10. Who within the organisation is responsible for each of these contracts? name, Job Title, contact number and email address.

You asked:

1. Office and building cleaning – Service contract that is focused around office, commercial and building cleaning services

Our response:

Our external cleaning contract is not focused on office or commercial cleaning, all questions are therefore not applicable.

You asked:

2. Lift service and maintenance – Service contract for lift service and maintenance

Our response:

– Supplier/Provider of the services

RJ Lifts

– Total Annual Spend – The spend should only relate to each of the service contracts listed above

£44,000

– A description of the services provided under this contract please includes information if other services are included under the same contract

Monthly servicing, lift repairs and SAFED inspections

– The number of sites the contract covers

13 sites

– The Brand name of the type of lifts used by the organisation

Kon, Stannah, Thyssen, Schindler  MRL, Traction and Hydraulic

– The start date of the contract

2021

– The end date of the contract

2026

– The duration of the contract, please include information on any extensions period

3 year +2 year extension

– Who within the organisation is responsible for each of these contracts? name, Job Title, contact number and email address

Richard Ashton

Estates Compliance Manager

0300 421 8100

Having carried out a public interest test, we apply the exemption, S(2) 36 – prejudice to effective conduct of public affairs.

You asked:

3. Food – Service contract that is focused around catering services

Our response:

Our food service is in-house

You asked:

4. General waste services contracts – The organisation’s primary general waste service contract

Our response:

– Supplier/Provider of the services

Veolia

– Total Annual Spend – The spend should only relate to each of the service contracts listed above

£114,000

– A description of the services provided under this contract please includes information if other services are included under the same contract

Collection and disposal of general waste

– The number of sites the contract covers

38 sites

– The start date of the contract

2023

– The end date of the contract

2026

– The duration of the contract, please include information on any extensions period

3 year +2 year extension

– Who within the organisation is responsible for each of these contracts? name, Job Title, contact number and email address

Recycling and Waste Manager

0300 421 8100

Having carried out a public interest test, we apply the exemption, S(2) 36 – prejudice to effective conduct of public affairs.

You asked:

5. Laundry services – where clothes and linen can be washed and ironed.

Our response:

– Supplier/Provider of the services

Elis

– Total Annual Spend – The spend should only relate to each of the service contracts listed above

£308,000

– A description of the services provided under this contract please includes information if other services are included under the same contract

Laundry services – where clothes and linen can be washed and ironed

– The number of sites the contract covers

10 sites

– The start date of the contract

2022

– The end date of the contract

2025

– The duration of the contract, please include information on any extensions period

3 years +1+1

– Who within the organisation is responsible for each of these contracts? name, Job Title, contact number and email address

Head of Facilities Operations

0300 421 8100

Having carried out a public interest test, we apply the exemption, S(2) 36 – prejudice to effective conduct of public affairs.

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.