Freedom of Information Request – Ref: FOI 328-2023
Thank you for your recent Freedom of Information request. Please find our response below.
Which Helpdesk tool does the IT department use for managing tickets?
HALO
When was the tool purchased?
December 22
When is the existing contract due to end?
17th January 2025
When does the trust intend to review the solution with a view to potential replacement?
Renewal date is 2027
Can you please let me know who is responsible for this solution?
Digital Services
Which software does the IT department use for performance monitoring of servers and infrastructure?
VMWare/VEEAMOne/ManageEngine
When was the tool purchased?
Prior to merge, 2019
When is the existing contract due to end?
We renew every year
When does the trust intend to review the solution with a view to potential replacement?
Long term plan is to migrate to Azure with Monitoring
Can you please let me know who is responsible for this solution?
Head of IT Operations
Which endpoint management tool does the IT department use for managing computers/laptops/mobile
devices/servers etc?
KACE/WASP/MDE
When was the tool purchased?
MDE is part of the Office 365 tenant
When is the existing contract due to end?
June 2026
When does the trust intend to review the solution with a view to potential replacement?
Not defined
Can you please let me know who is responsible for this solution?
Head of IT Operations
Does the Trust have any solution in place to help with the management of power use age within the PC
estate?
No
Which tool is in use?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?
Lastly, as this is a matter of public record and is attainable in your spend reports, can you please
confirm roughly how much each of the above solutions cost?
FOI Request
Would you be kind enough to let me know the answers to the following questions?
Which Helpdesk tool does the IT department use for managing tickets?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?
Which software does the IT department use for performance monitoring of servers and infrastructure?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?
Which endpoint management tool does the IT department use for managing computers/laptops/mobile devices/servers etc?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?
Does the Trust have any solution in place to help with the management of power useage within the PC estate?
Which tool is in use?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?
Lastly, as this is a matter of public record and is attainable in your spend reports, can you please confirm roughly how much each of the above solutions cost?