Freedom of Information request 244-2122

Freedom of Information Request – Ref: FOI 244-2122 Thank you for your recent Freedom of Information request. Please find our response below. Contact Centre/Call Centre Contracts Contracts and Costs associating to all/any systems used to manage Inbound Contact from Patients. i.e Call/Telephony Management Systems, Email Management Services/software, Help Desk Agents and Hotlines etc.. 1. Do you have a call centre? No 2. If yes, how many call centre/support agents do you have? 3. What is your average cost per call annual.? 4. How many calls does your call centre receive annual.? Inbound Network Services Contracts by “Inbound Network Services”, I am referring to Inbound Call, Telephony and Email Management Services, and any other inbound channels used by Patients to make contact.. Website Traffic Spend/Analysis even if hosted by an Agency. Number of Visits per month Average. Who is the supplier/agency/internal stakeholder responsible for hosting/maintaining and managing the websites.? Does your organisation’s websites. have an on-site search bar? - What Content Management System is your site-search connected to if so.? - What is the Search Bar Utilisation? If known, % of Website visitors. - Who is the Supplier/Owner of the on-site search on your website?