Freedom of Information request 223-2024

Response published: 19 December 2024

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FOI Request

Digital Dictation
● Do you use Digital Dictation? If yes, could you please answer the following questions:
○ Name of the supplier & product? ○ How many user licences do you have? ○ What procurement method (if any) was used to obtain this system, i.e. what framework? ○ The contract start date? ○ The contract expiry date? ○ Total contract value? ○ Is the product integrated with PAS or EPR? ○ What is the name(s) and position(s) of the key internal stakeholder(s) for this service? ○ What is the person(s) email and telephone number? ○ What would you like to see in this product that is currently not being delivered? Outsourced Transcription
● Do you use Outsourced Transcription? If yes, could you please answer the following questions:
○ Name of the supplier:
○ What procurement method (if any) was used to obtain this system, i.e. what framework:
○ The contract start date:
○ Volume of letters per month:
○ Total contract value:
○ What is the name(s) and position(s) of the key internal stakeholder(s) for this service:
○ What is the person(s) email and telephone number:
○ What would you like to see in this product that is currently not being delivered:
Speech Recognition ● Do you use Speech Recognition? If yes, could you please answer the following questions:
○ Name of the supplier & product? ○ How many user licences do you have? ○ What procurement method (if any) was used to obtain this system, i.e. what framework? ○ The contract start date? ○ The contract expiry date? ○ Total contract value? ○ Is the product integrated with PAS or EPR? ○ What is the name(s) and position(s) of the key internal stakeholder(s) for this service? ○ What is the person(s) email and telephone number? ○ What would you like to see in this product that is currently not being delivered? Ambient AI Scribe
● Do you use AI-enabled Ambient Scribe? If yes, could you please answer the following questions:
○ Name of the supplier & product? ○ How many user licences do you have? ○ What procurement method (if any) was used to obtain this system, i.e. what framework? ○ The contract start date? ○ The contract expiry date? ○ Total contract value? ○ Is the product integrated with PAS or EPR? ○ What is the name(s) and position(s) of the key internal stakeholder(s) for this service? ○ What is the person(s) email and telephone number? ○ What would you like to see in this product that is currently not being delivered? Video Consultation
● Do you use Video Consultation? If yes, could you please answer the following questions:
○ Name of the supplier & product? ○ How many user licences do you have? ○ What procurement method (if any) was used to obtain this system, i.e. what framework? ○ The contract start date? ○ The contract expiry date? ○ Total contract value? ○ Is the product integrated with PAS or EPR? ○ What is the name(s) and position(s) of the key internal stakeholder(s) for this service? ○ What is the person(s) email and telephone number? ○ What would you like to see in this product that is currently not being delivered? ○ How many user licences do you have? ○ What % of virtual/remote consultations are conducted using video vs telephone? Health Information Systems What supplier(s) do you use for the following?
● PAS (Patient Administration System)
● EPR (Electronic Patient Record)
● eDMS (Electronic Document Management System)
● RIS (Radiology Information System)
● LIMS (Laboratory Information Management System)
● e-Correspondence (e.g. Docman)
● Hybrid Mail (e.g. Synertec)
● Patient Portal

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FOI Response

Freedom of Information Request – Ref: 223-2024

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

Do you use Digital Dictation? If yes, could you please answer the following questions:
Name of the supplier & product?

Our response:

Supplier BigHand, Products BigHand and Dragon Medical One

You asked:

How many user licences do you have?

Our response:

BigHand 310, Dragon 191

You asked:

What procurement method (if any) was used to obtain this system, i.e. what framework?

Our response:

BigHand yearly renewable contract, Dragon Mixture of individually purchased and Trust Funding

You asked:

The contract start date?

Our response:

BigHand 01/04/24, Dragon 01/04/22

You asked:

The contract expiry date?

Our response:

31/03/25

You asked:

Total contract value?

Our response:

BigHand 70-80K variable, Dragon 210K, over 3 years

You asked:

Is the product integrated with PAS or EPR?

Our response:

BigHand with RiO EPR, Dragon with Systm01

You asked:

What is the name(s) and position(s) of the key internal stakeholder(s) for this service?

Our response:

BigHand Various, Dragon Lee Charlton

You asked:

What is the person(s) email and telephone number?

Our response:

lee.charlton@ghc.nhs.uk

You asked:

Do you use Outsourced Transcription?

Our response:

You asked:

Do you use Speech Recognition? If yes, could you please answer the following questions:
Name of the supplier & product?

Our response:

BigHand & Dragon Medical One

You asked:

How many user licences do you have?

Our response:

BigHand 138, Dragon 191

You asked:

What procurement method (if any) was used to obtain this system, i.e. what framework?

Our response: