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Responses > 358-2024

Freedom of Information request 358-2024

Response published: 2 December 2024

FOI Request

Dear Information Team This is an information request relating to NHS Translators. Please include the following information for the following years: 2020/21, 2021/22, 2022/23: • • • Trust’s overall spending on Translation and Interpreting • Services • • • • Total translators employed by the Trust • • • • The hourly pay for in-house interpreters • • • • What languages do they cover • • • • Total number of in-person/face to face interpreting sessions • booked break down by language and clinical area. • • • • How many appointments or procedures have had to be rescheduled/cancelled • due to lack of an interpreter • If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

FOI Response

Freedom of Information Request – Ref: FOI 358-2024
Thank you for your recent Freedom of Information request. Please find our response below.
Please include the following information for the following years: 2020/21, 2021/22, 2022/23:
– Trust’s overall spending on Translation and Interpreting Services
We cannot provide this information due to tender currently live
– Total translators employed by the Trust
– The hourly pay for in-house interpreters
– What languages do they cover
– Total number of in-person/face to face interpreting sessions booked break down by language and
clinical area.
– How many appointments or procedures have had to be rescheduled/cancelled due to lack of an
interpreter
Please contact Clear Voices, DA Languages, AA Global and GDA services directly as we cannot
provide information on behalf of other organisations