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Responses > 191-2023

Freedom of Information request 191-2023

Response published: 8 May 2023

FOI Request

I would like to request the following information under FOI. For the purposes of this FOI, Authority and Trust are one in the same. 1. Does the Authority Outsource its Customer Service Requirements / Helpline services which may include the provision of staff and / or the telephony used? 2. If yes which services are outsourced and how many staff deliver each of these services? 3. If yes, which company or companies are contracted to provide these services if multiple please specify each supplier.? 4. What is the contract start and expiry date if multiple contracts exist please specify for each.? 5. Is there an extension period within the contract? If yes, what is the period if multiple contracts exist, please specify for each.? 6. What is the annual contract value if it is a zero-value contract eg based on activity, what has been the average spend or budgeted amount and if multiple contracts exist, please specify for each.? 7. Is the authority partnering / working with any other Authorities / Partners on developing services which cover larger geographic areas if yes, please specify service, location, and partners.? 8. Does the Authority have an efficiency target for this financial year 2022/23, if yes please specify % of overall budget and amount to save? 9. Does the Authority provide in-house or outsource Patient Transport Services if outsourced please specify contract start / expiry dates inc contract extensions, provider name, annual contract value and number of staff to deliver the service, please split by back-office and direct staff.? 10. Is the Authority investing in Digital Solutions in 2022-23, for it's patients and are you working with any other partners to this effect if yes, please specify nature of solution and partners names. if any..? 11. What, if any, Digital Technologies would you like to see the Authority implement and/or adopt, if money was no barrier, to improve quality of service internally and externally? 12. What was the total number of patients the Authority treated in all it's meanings. in: 2021 – 2022 / 2020 – 2021 / 2019 – 2020 / 2018 - 2019? 13. Who is responsible for Digital Transformation within your organisation name, title, email address. and what is the budget for this in 2022-2023 and where know, in subsequent years eg part of a 5-year plan?

FOI Response

Trust HQ
Edward Jenner Court
1010 Pioneer Avenue
Brockworth
Gloucester
GL3 4AW
Tel: 0300 421 8100
E-mail: freedomofinformation@ghc.nhs.uk Website: www.ghc.nhs.uk
Date: 17th August 2022
Freedom of Information Request – Ref: FOI 191 – 2022
Thank you for your recent Freedom of Information request. Please find our response below:
1. Does the Authority Outsource its Customer Service Requirements / Helpline services which may include the provision of staff and / or the telephony used?
2. If yes which services are outsourced and how many staff deliver each of these services?
3. If yes, which company or companies are contracted to provide these services if multiple please specify each supplier.?
4. What is the contract start and expiry date if multiple contracts exist please specify for each.?
5. Is there an extension period within the contract? If yes, what is the period if multiple contracts exist, please specify for each.?
6. What is the annual contract value if it is a zero-value contract e.g. based on activity, what has been the average spend or budgeted amount and if multiple contracts exist, please specify for each.?
RESPONSE TO Q1-6 – We don’t have any clinical contracts that fall under this.
7. Is the authority partnering / working with any other Authorities / Partners on developing services which cover larger geographic areas if yes, please specify service, location, and partners.?
The Trust has the following arrangements for the delivery of services where we either deliver in partnership or as part of a wider collaborative programme;
– Sexual Assault Referral Centre – Gloucestershire & Swindon – Swindon Mind
– Adult Mental Health Secure Services and Learning Disability Secure Services – South West Region – South West Regional Collaborative – Children’s & Young Peoples CAMHS Tier 4 services and All Age Specialist Eating Disorder services – South East Region – Thames Valley Regional Collaborative
8. Does the Authority have an efficiency target for this financial year 2022/23, if yes please specify % of overall budget and amount to save?
The efficiency target for 2022/23 is £2.432m however this efficiency target is only part of the overall CIP Cost Improvement Programme. target of £6.6m. 2.7%.
9. Does the Authority provide in-house or outsource Patient Transport Services if outsourced please specify contract start / expiry dates inc contract extensions, provider name, annual contract value and number of staff to deliver the service, please split by back-office and direct staff.?
Our Facilities team do not manage patient transport services.
10. Is the Authority investing in Digital Solutions in 2022-23, for its patients and are you working with any other partners to this effect if yes, please specify nature of solution and partners names. if any..?
Yes – Rehab my Patient application, Healthcare Communications Waiting List Validation tool, Booking Live tool
11. What, if any, Digital Technologies would you like to see the Authority implement and/or adopt, if money was no barrier, to improve quality of service internally and externally? We believe this is already happening with ways to communicate with patients
12. What was the total number of patients the Authority treated in all it’s meanings. in: 2021 – 2022 / 2020 – 2021 / 2019 – 2020 / 2018 – 2019?
Please see the figures as requested below:
2018/19 2019/20 2020/21 2021/22
Number of patients treated by the Trust 166,369 165,867 127,713 170,698 The figures are based on a unique count of NHS numbers per financial year and include:
– Mental health MH. and Physical health PH. Community services patients.
– MH and PH inpatient admissions.
– Patients seen in Minor Injury and Illness Units MIIUs..
The figures exclude patients seen in:
– Sexual health services.
– Dental services.
Sexual Health and Dental services use standalone clinical systems where NHS numbers are not a mandatory field. We have excluded this data to ensure we only count a patient once per financial year, as the count is based on NHS numbers. 13. Who is responsible for Digital Transformation within your organisation name, title, email address. and what is the budget for this in 2022-2023 and where know, in subsequent years eg part of a 5-year plan?
This is shared across the ICB in Gloucestershire. For GHC specifically, Laura Collins-Mills is responsible as the Head of Digital Transformation. This is a new role so budget information not available as requested
Should you have any queries in relation to our response in this letter, please do not hesitate to contact me. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to: –
– Head of Legal Services / Associate Director of Corporate Governance Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
BrockworthESTER GL3 4AW
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E-mail: —
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office ICO. for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely,
Freedom of Information Officer