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Responses > 109-2023

Freedom of Information request 109-2023

Response published: 3 October 2025

FOI Request

I am writing to request information regarding ‘care hotels’ as per the following NHS guidance: https://www.england.nhs.uk/publication/hotel-space-how-to-guide/ Q1. Per month in financial year 2022/23, how many hotel rooms were booked? Please provide a breakdown per hotel, and share both the name of the hotel and the provider/ company that runs the hotel. Q2. Per month in financial year 2022/23, please also share the following information: • The cost of a hotel room per care recipient per day • The average patient stay in weeks. in a care hotel • Whether the Trust is the sole owner of the bookings, or if the booking is shared with another Trust. If the booking is shared with another Trust, please name the Trust. Q3. Please share the minutes from all Trust Board meetings in financial year 2022/23, including copies of any presentations, such as PowerPoint slideshows, which were shown during meetings and copies of any written documents that were distributed to those attending the meetings. Q4. I assume that the Trust records the complaints made. For the purposes of this request, I am going to call those records “complaints logs”. You may use a different terminology internally such as “complaint records” or “complaint notes”. Please can you conduct a keyword search across the complaints logs in the financial year 2022/23 for the term “hotel” and provide each complaint log, including the summary of the complaint, the date, the hotel and the provider. Please also provide a total for the number of times the term “hotel” appears.

FOI Response

Freedom of Information Request – Ref: FOI 109-2024

Thank you for your recent Freedom of Information request. Please find our response below.

Q1. Per month in financial year 2022/23, how many hotel rooms were booked? Please provide a breakdown per hotel, and share both the name of the hotel and the provider/ company that runs the hotel.

Q2. Per month in financial year 2022/23, please also share the following information:
• The cost of a hotel room per care recipient per day
• The average patient stay in weeks. in a care hotel
• Whether the Trust is the sole owner of the bookings, or if the booking is shared with another Trust. If the booking is shared with another Trust, please name the Trust.

HOTEL NAME SUPPORTED ACCOMMODATION START DATE END DATE INVOICE PAID COST
Travelodge Gloucester 06/12/2021 22/12/2021 PAID £1,072.00
Arriva – Melbourne House 31/12/2021 14/01/2022 PAID £1,067.38
Arriva – Melbourne House 13/01/2022 27/01/2022 PAID £1,670.38
Heathville – Park Lodge 27/01/2022 25/02/2022 PAID £1,595.00
??33 Heathville Road 29/03/2022 12/04/2022 PAID £770.00
Heathville – Redcliffe House 23/03/2022 07/04/2022 PAID £880.00
Heathville – Henry Road 25/03/2022 07/04/2022 PAID £770.00
Heathville- Park Lodge Stroud 05/04/2022 10/05/2022 PAID £1,595.00
Heathville – Heathville Road Glos 06/04/2022 17/05/2022 PAID £2,255.00
Travelodge Gloucester 01/07/2022 05/07/2022 PAID £312.92
Heathville Road 18/05/2022 14/07/2022 PAID £3,135.00
Heathville Road 03/10/2022 14/11/2022 PAID £2,310.00
Travelodge Cheltenham 28/02/2023 06/03/2023
Travelodge Cheltenham 12/04/2023 14/04/2023 PAID £119.98
Travelodge Glos 17/05/2023 21/05/2023 £450?
Travelodge Chelt 19/05/2023 21/05/2023 £218.97
Travelodge Stonehouse 19/05/2023 22/05/2023 £305.00
Travelodge Gloucester 11/04/2023 12/04/2023 PAID £62.99
Travelodge Cheltenham 25/05/2023 01/06/2023 £456.93
Travelodge Gloucester Quays 15/06/2023 22/06/2023 £651.93

Q3. Please share the minutes from all Trust Board meetings in financial year 2022/23, including copies of any presentations, such as PowerPoint slideshows, which were shown during meetings and copies of any written documents that were distributed to those attending the meetings.

We will provide a response to this question shortly.

Q4. I assume that the Trust records the complaints made. For the purposes of this request, I am going to call those records “complaints logs”. You may use a different terminology internally such as “complaint records” or “complaint notes”. Please can you conduct a keyword search across the complaints logs in the financial year 2022/23 for the term “hotel” and provide each complaint log, including the summary of the complaint, the date, the hotel and the provider. Please also provide a total for the number of times the term “hotel” appears.

We have found zero records, which means the term has not been used.