Trust HQ
Edward Jenner Court
1010 Pioneer Avenue
Brockworth
Gloucester
GL3 4AW
Direct Tel: 0300 421 8100
E-mail: Thank you for your recent Freedom of Information request. Please find our response below.
1. How many patients in total is your trust responsible for
At 31/03/2022 we had a caseload of 130,288 patients number of patients with at least
one open referral.
What is the total number of letters you post a year
2. Which Postal carriers. do you use?
Royal Mail Yes / No
Whistl Yes / No
UKMail Yes / No
Other please specify. _____________________
3. What percentage of your patient letters are sent 1st Class __ 5% ______
What percentage of your patient letters are sent 2nd Class or equivalent.
4. Do you still use franking machines Yes/No
If Yes, who is the manufacturer of your franking machines
Pitney Bowes Yes/No
Quadient Yes/No
Other please specify. _________________
5. Do you use Hybrid mail to send patient letters?
If Yes,
What percentage of your total postal volumes question 1. are sent via hybrid mail?
What is the name of your hybrid mail supplier __ Prism Synertec.___
What framework did you use to procure hybrid mail? CCS Framework RM1063
When was the contract signed 7th March 2018
What is the duration Term. of the contract 31st March 2023
6. Do you currently use a Patient portal or App for some or all of your patient
communications? No
7. Do you currently use Email to communicate with your patients No
8. Do you currently use SMS to communicate with your Patients?
If yes, who supplies your SMS service ___ MMGRP _________________________
How many SMS do you send to patients a year _____________________
What is the cost of each SMS communication __ 2p per text _____
9. Who has responsibility for digital transformation in your organisation
Name ___ Laura Collins-Mills 10. Who is responsible for your post room i.e. who is your post room manager
11.Who is the Director of IT in your organisation?
Name ______Lee Charlton_______________________________
Email Address ___lee.charlton@ghc.nhs.uk
12.Who is the procurement manager responsible for print and post solutions in your
organisation?
Name ___Shared Services______Nigel Smart.____________________________
Should you have any queries in relation to our response in this letter, please do not hesitate to contact
me. If you are unhappy with the response you have received in relation to your request and wish to ask
us to review our response, you should write to:-
–
Head of Legal Services / Associate Director of Corporate Governance
Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
GLOUCESTER GL3 4AW
——-
E-mail: —
If you are not content with the outcome of any review, you may apply directly to the Information
Commissioner’s Office ICO. for further advice/guidance. Generally, the ICO will not consider your case
unless you have exhausted your enquiries with the Trust which should include considering the use of
the Trust’s formal complaints procedure. The ICO can be contacted at: The Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely,
Freedom of Information Officer
On behalf of Gloucestershire Health & Care NHS Foundation Trust
FOI Request
Subject: FOI 106-2022 - Response needed by 03/06/2022
FOI Email 1
EMAIL 1 | FOI 106-2022| FOR RESPONSE | Freedom of Information Request
FREEDOM OF INFORMATION REQUEST
REFERENCE: 106-2022 Good afternoon both, Please see attached – is this something you can help with at all please?
I would be grateful if you could kindly arrange for this information to be provided to me as soon as possible or no later than the 3rd June 2022. If the information in the freedom of information request is commercially sensitive then please note the same on the response.
FOI Request – Information requested:
*please see attached* If you are not the correct person to respond to part/all of the request, I would be grateful if you could let me know as soon as possible, and suggest who I need to send it to or forward it onto the person in question and copy me in.
The Freedom of Information Act 2000 states that the respondent has 20 working days to reply to the query and if it takes longer than 20 working days to collate the information, the responder can ask the requester to grant discretionary extension of time up to a maximum of further 20 working days. Please let me know if it is likely that you will be unable to provide the relevant information to me by the above deadline.
The act also allows the respondent to reject or charge the requester for the request if it would take 18 or more working hours to deal with the request e.g. locating, retrieving, extracting the information. which would cost the respondent at least £450 charging at £25 per hour.. If you could please let me know whether or not it may take 18 or more working hours to provide the information, so that I am able to send a fee note to the requester, as appropriate.
Kind regards,
- ---
Legal Services Officer Legal Services. Gloucestershire Health and Care NHS Foundation Trust
Address: Edward Jenner Court, Pioneer Avenue, Gloucester Business Park, Brockworth, GL3 4AW
Telephone: 0300 421 8357 --- Website: www.ghc.nhs.uk