Freedom of Information Request – Ref: 177-2024
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
Do you have a disaster recovery strategy/business continuity plan?
Our response:
Yes – internally managed.
You asked:
For each device detailed below please provide the requested information
Our response:
| Average age of product [Years] | Number of devices across your organisation | Main supplier | Annual spend 2022/2023 [£] | Contract end date | Average length of contract [Years] | Additional notes | |
| Smartphones | 2.5 | 4767 | Bytes | £68,187.02 | July 24 (From the 22-23 Annual Spend) | 3+1+1+1 (From the 22-23 Annual Spend) | Mix of new & old devices as we merged in 2019 |
| Laptops | 2.5 | 5932 | Bytes | £524,419.95 | July 24 (From the 22-23 Annual Spend) | 3+1+1+1 (From the 22-23 Annual Spend) | Mix of new & old devices as we merged in 2019 |
| PCs | 2.5 | 1562 | Bytes | £0.00 | July 24 (From the 22-23 Annual Spend) | 3+1+1+1 (From the 22-23 Annual Spend) | Mix of new & old devices as we merged in 2019 |
| Tablets | 2.5 | 667 | Bytes | £13,542.91 | July 24 (From the 22-23 Annual Spend) | 3+1+1+1 (From the 22-23 Annual Spend) | Mix of new & old devices as we merged in 2019 |
| Other (please specify): Mitel Phones |
Unknown | 2000/3000 | Maintel | ||||
| Other (please specify): Periferals |
3 | ` | ` | Monitors and accessories |
You asked:
Does your trust have a hosting supplier?
Our response:
| Main Supplier | Total annual spend 2022/23 [£] | Contract end date | Additional notes |
| Practically io Limited | April – Aug 2022 £400 plus vat, 1 day a month= £2,200 plus vat (PO210019699)
Sept 2022 – March 2023 £400 plus vat 1 day a month =£2,800 plus vat (PO210033561 Total for financial year £4,800 plus vat |
Sept 2021 – August 2022 Sept 2022 to August 2023 |
Maintenance and support for hosting GHC main website and microsites built by Practically including word press updates. |
You asked:
Does your trust use a data warehouse?
Our response:
| Main Supplier | Total annual spend 2022/23 [£] | Contract end date |
| On prem | n/a | n/a |
You asked:
Does your trust have a service desk?
Our response:
| Main Supplier | Total annual spend 2022/23 [£] | Contract end date |
| Internal | n/a | n/a |
You asked:
Does your trust use a help desk?
Our response:
| Internal/external | Main Supplier | Total annual spend 2022/23 [£] | Contract end date |
| No | N/A | N/A | N/A |
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.